Implementation Team Manager

About the Position

Implementation Team Manager

Augusta, Georgia, United States

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Responsibilities

As an Implementation Team Manager, you will:

• Lead daily activities: Provide leadership, guidance, and direction to team members. Oversee the use of standard process workflows, manage escalated client issues, and provide direction on client resolutions.
• Train and Mentor: Train and mentor team members, identify development needs, assist team members in creating their individual development plans, and coordinate additional training as needed with Director approval.
• Evaluate Staff: Evaluate associate performance and complete appraisals, including administering corrective action and performance improvement plans. Have Hire/Fire authority with Human Resources and may have scheduling and succession planning responsibilities.
• Partner Internally: Function as a consultant and business partner to other groups within ADP, most especially with Sales. Collaborate with peers to establish best practices.
• Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units as needed.

Requirements

• At least 5 years of experience in client service and client onboarding.
• At least 3 years of experience leading and inspiring people.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required; skills and experience are more important.

Preferred Qualifications:

• Certifications such as Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), etc.
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and procedures.
• Prior leadership training.

We Offer

• Belong: Join one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest: Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being: We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back: Generate a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward: Company-paid time off for volunteering for causes you care about.

About the Company

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Why ADP?

Because this is the place. The place where you come to challenge yourself, share generously, take risks, and create change. Where you can grow your career with an established, respected, global leader, and feel really good about it.

Inclusion and Diversity

At ADP, we believe the best ideas thrive in an inclusive environment that values diverse perspectives. That’s why we made it the cornerstone of our one-of-a-kind culture.

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Corporate Social Responsibility

Whether it’s a volunteer day to work in one of the local communities, or contributing to a charity you’re passionate about, we make it easier to give back.

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Life @ ADP

There is no such thing as just another day at the office. Far from it. We believe in collaboration, meaning, and friendships. Making an impact, shaping the future together, and putting the “people” into “Always Designing for People.”

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Ready to join #ADPLife?

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