About the Position

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementations Agile Delivery Lead

Responsibilities

As a successful Implementations Agile Delivery Lead, you will serve as a project delivery leader for implementation teams, helping to bring structure, visibility, and accountability across a high volume of small to medium projects. You will bring your experience across Agile, Scrum, Kanban, and waterfall to coach teams, partner with clients and internal stakeholders, and support a fast-paced delivery environment as we define the balance between Agile and Waterfall.

Organize and oversee a large book of work across multiple client portfolios and individual projects, providing day-to-day delivery leadership for a high volume of small to medium projects and pivoting into hands-on implementation or project execution as needed.
Assist Implementation Manager(s) with sequencing, prioritization, and monitoring work across competing client needs, delivery commitments, and team capacity.
Identify risks, manage internal escalations, and serve as an escalation point for Implementation Analysts to help ensure delivery commitments are met.
Coach and train teams on Agile, Scrum, Kanban, and waterfall practices, and train team members in organization, time management, progress communication, and effective use of Jira and related tools.
Establish, monitor, and analyze delivery metrics-including throughput, cycle time, milestone attainment, capacity utilization, backlog health, project aging, and delivery predictability-to support data-driven decisions.
Improve delivery processes, visibility, and consistency across the organization, and bring visibility to Implementation Analyst skill gaps, execution patterns, and coaching opportunities.

Requirements

5+ years of experience in project delivery, implementation, Agile delivery, program coordination, or related roles
Strong knowledge of Agile, Scrum, Kanban, and waterfall methodologies
Experience managing multiple concurrent projects and competing priorities
Experience coaching, mentoring, or training team members
Experience using delivery metrics, reporting, KPIs, and operational dashboards to manage delivery performance
Strong client-facing and stakeholder management skills
Strong communication, facilitation, organization, and problem-solving skills

Nice to Have

Experience with Jira or similar tools
Prior professional services or banking industry experience
Prior supervisor experience

We Offer

Competitive salary
Opportunity to work in a global leader in Fintech and payments
Professional growth and development opportunities

About the Company

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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