IN Process Trainer
Primary stack
Job description
About the Position
The Process Trainer is responsible for ensuring operations teams are process-ready, compliant, and aligned to business execution standards. The role focuses on delivering hands-on training for banking/NBFC processes, supporting floor readiness, minimizing operational errors, and ensuring adherence to regulatory and internal requirements.
Responsibilities
- Deliver end-to-end process training for KYC operations, including onboarding, documentation, verification, regulatory checks, and exception handling.
- Conduct customer support process training, covering customer interaction workflows, query resolution, service standards, escalation handling, and compliance requirements.
- Deliver product, policy, and process training for new joiners and existing operations staff. Conduct refresher and change trainings for SOP updates, audit findings, regulatory changes, and process enhancements.
- Provide floor-level process support, coaching, and real-time clarifications to customer-facing and backend operations teams.
- Ensure process certification, knowledge checks, and readiness before floor deployment.
- Maintain training records, certifications, and documentation in line with RBI and internal audit requirements.
- Analyse error trends, quality findings, customer complaints, and audit observations to address execution gaps through targeted training.
- Work closely with Operations, Quality, Risk, and Compliance teams to ensure uniform and compliant process execution.
Requirements
- 4+ years of experience in banking and NBFC operations
- Exposure to KYC and customer support process training or floor support.
- Strong knowledge of KYC processes, customer support operations, and banking/NBFC workflows. Working knowledge of credit cards, personal loans, and retail lending operations.
- Understanding of customer onboarding, lifecycle management, servicing, and regulatory controls.
- Strong communication, facilitation, and process explanation skills.
- High attention to detail with strong compliance orientation.
- Proficient in MS Office (Excel, PowerPoint, Word).
We Offer
- Full-time position based in India
- Opportunity to work in a dynamic and growing fintech environment
About the Company
[Company description if present]
© Fintech Farm. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
About Fintech FarmWe are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024) and India (2025), with 2m+ customers collectively and have more markets on the near horizon!Why Fintech Farm is a great place to beCustomers. We always go above and beyond to provide an amazing customer experience. And who said that banking has to be boring? We make our apps not just easy but fun to use.People. We have 250 employees and we’re all business partners in our company — each with stock options that give us a real stake in the business. As we grow and succeed, we all share in the upside. We work with strong individuals whom we empower and trust rather than micromanage. We always stay curious and open-minded.