Inbound Sales Associate

About the Position

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Inbound Sales Associate

The Sales Representative Associate is responsible for managing customer relationships and driving revenue growth through proactive communication and sales activities.

Responsibilities

• Establish and maintain relationships with existing and potential clients through outbound/inbound communication to promote new products, identify sales opportunities, handle renewals and billing requests, and ensure customer satisfaction.
• Conduct cross-selling and upselling activities to maximize revenue and achieve sales targets.
• Negotiate pricing and handle discount requests in line with company policy.
• Manage customer issues and complaints efficiently to ensure high satisfaction levels.
• Prepare sales reports and dashboards to track KPIs, customer feedback, market trends, and identify new business opportunities.
• Collaborate with sales, marketing, and other departments to address customer needs and support company initiatives.
• Participate and lead sales-related projects contributing to revenue growth.
• Report bugs and suggest process improvements to enhance the overall customer experience.
• Maintain up-to-date product and technical knowledge through continuous learning.
• Periodically act outside main responsibilities in order to help the company’s main target as well as develop within it.

Requirements

• Professional and friendly customer support skills.
• Excellent written and verbal communication skills in both Greek and English.
• Strong problem-solving abilities and efficiency in addressing customer inquiries.
• Solid negotiation and sales skills.
• Good understanding of sales performance metrics.
• Experience in reporting and data analysis.
• IT background or technical aptitude (considered a plus).
• Product and service knowledge in the field will be considered an advantage.
• Minimum 2 years of experience in a similar role.
• Strong teamwork, cooperation, and interpersonal skills.
• Excellent time management and organizational abilities.
• Self-motivated, proactive, and results-oriented approach.

We Offer

• Fully Remote position based in Heraklion, Crete.
• Opportunity to work in a diverse and inclusive environment.
• Competitive benefits package.
• Professional development opportunities.

About the Company

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Enartia is a group of brands focused on domain registration, hosting, WordPress, and cloud services. Our mission is to change the online presence experience one idea at a time.

We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great Mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.