Incident & Problem Manager (80 - 100%)

About the Position

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Incident & Problem Manager (80 - 100%)

Zurich | up to 40% Home office possible | Reference 8293

Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

Responsibilities

• Assess incidents from a business and client impact view, complementing technical handling by control center teams
• Ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
• Coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
• Act as interface between operations, IT teams, and external providers during incidents to align priorities and actions
• Participate in 7×24 on-call duty, supporting business-critical incidents outside standard working hours

Requirements

• Experience with IT service management frameworks such as ITIL or similar structured incident processes
• Strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus
• Ability to structure complex information and communicate clearly to different stakeholder groups
• High level of ownership and accountability when handling critical situations and time-sensitive incidents
• Needed Language Skills: English and German (spoken and written)

We Offer

Flexible Work Models

We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.

Personal Development

You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods

Whether through scrum or design thinking, we solve exciting tasks together in teams.

About the Company

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

If you have any questions, check out our FAQ page or call Beata Czyzewska at +48 22 104 6571 / +41 58 399 9800 / +34 91 330 51 49.

For this vacancy, we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

Apply now »