Incident- und Problem-Manager (w/m/d) KONSENS
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Job description
About the Position
Incident- und Problem-Manager (w/m/d) KONSENS
Einsatzort ist unsere Zentrale in Wiesbaden.
Wir freuen uns auf Ihre Bewerbung (Kennziffe A7-22610801), die wir bis einschließlich 30. Oktober 2026 entgegennehmen.
Your Tasks
- As a central Incident and Problem Manager, you play a key role in effectively and efficiently supporting the IT needs of the financial administration across multiple states. You will model, implement, monitor, and improve the relevant processes in a highly complex IT landscape with numerous internal and external stakeholders. You will integrate new IT procedures, create and maintain regular documentation and regulations for processes and the operation of the supporting infrastructure. You will configure, analyze, and support the tool for incident and problem management and further develop it. You will develop effective IT solutions to promote the automation and efficiency of tax processes, thereby enhancing the transparency and user-friendliness of the administration.
Your Profile
- You have a completed relevant higher education degree in computer science or a comparable field, or you possess equivalent knowledge.
- You have extensive knowledge of project management and a proven track record in implementing an organizational or technical introduction project in the IT environment.
- You have many years of experience in IT operational processes (Service Production Transmission) and IT Service Management, as well as German language skills at least at level B2.
- You bring analytical thinking, enabling you to quickly understand problems, develop independent solutions, and delve into complex technical topics.
- Cooperation skills, strong communication, and consulting competence round off your profile.
What We Offer
- A diverse job with purpose
- A secure workplace
- A position up to pay grade 13 TV-H, plus a current tariff surcharge of 65.41 € with an indefinite employment contract
- 30 days of vacation plus 3 additional days off (December 24, December 31, and 8 hours of time credit)
- Flexible working hours and working models with up to 50% home office
- Compatibility of work and family life
- Continuing education and training opportunities
- Corporate benefits and various health offers (JobFit, EAP Assist, EGym-Wellpass, Prevention)
- An additional occupational pension scheme
- Job ticket for public transport in Hesse with a take-along regulation
There is a general possibility for part-time employment.
Our General Hiring Criteria
We promote the equality of women and men and are therefore particularly interested in the application of women. Disabled applicants will be given preference in accordance with the applicable regulations. People of different origins live in Hesse. We want this diversity to be reflected in the HZD and therefore encourage people with a migration background to apply.
The appointment will be made by the Higher Finance Directorate in Frankfurt. From there, you will be seconded to the Hessian Central Data Processing Center. Your place of work will therefore be in Wiesbaden.
Your Application
We look forward to your application, which we will accept until October 30, 2026. Please send us your complete and informative application documents to: [email protected] (Subject: Reference number A7-22610801)
For application questions, please contact us at [email protected], quoting reference number A7-22610801.
Alternatively, the following contact persons are available for telephone inquiries.
Technical Advice
Dr. Stefan Kostrzewa
Phone
+49 611 340 1950
General Advice
Nicole Kubon-Wilke
Phone
+49 611 340 1088
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