Individual Giving Assistant

About the Position

Individual Giving Assistant - Edinburgh, UK (hybrid)

Mercy Corps is seeking a proactive and organized Individual Giving Assistant to join their team in Edinburgh, UK. This role focuses on supporter engagement and fundraising, playing a crucial part in income generation through high-quality communications and effective delivery of fundraising campaigns and appeals.

Responsibilities

Supporter Acquisition and Retention

• Support the implementation of marketing activities designed to attract new supporters across various communication channels, including email, social media, and direct mail.
• Assist with supporter journeys for one-off donors, monthly donors, and legacy pledgers.
• Help ensure communications are accurate, timely, engaging, and audience-focused.

Income Generation

• Support the delivery of the individual giving strategy for offline and online supporters, including audience-segmented email and postal campaigns.
• Assist in creating and updating content to support fundraising campaigns and audience engagement across mail, email, website, and social channels.
• Provide administration and coordination support for campaigns and appeals, ensuring activity is delivered on time and to a high standard.

Other Responsibilities

• Collaborate effectively with external partners, including agencies, fulfillment providers, and other suppliers, supporting the smooth delivery of campaigns and communications.
• Maintain accurate supporter records, support reporting processes, and help use data to inform fundraising activity.
• Produce and edit basic digital content, including copy, graphics, or simple video content using tools such as Canva.
• Ensure brand guidelines are followed to maintain the tone of voice, visual identity, and messaging across all communications.
• Work with the data team to support data management, GDPR compliance, and campaign list selections.
• Work with colleagues in the US to support communication activity and campaign delivery.
• Support the review and proofing of communications and campaign materials before distribution.
• Understand the importance of accessibility and user experience in content and design.
• Stay informed with emerging trends, tools, and platforms and contribute ideas to improve fundraising performance and supporter experience.
• Provide cover for the Development Operations Assistant during periods of absence.
• Undertake any other task relevant to the job purpose, supporting the wider fundraising and engagement function as required.

Requirements

• A bachelor’s degree or equivalent experience, or 2+ years of administrative experience.
• Experience or exposure in donor care, fundraising, or a customer service role.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively with different audiences.
• Good organizational, time management, and planning skills, with the ability to manage competing priorities and meet deadlines.
• Confidence working with data and systems to support reporting and campaign activity.
• Experience using, or an interest in learning, digital communications platforms, email marketing tools, social media channels, and basic design tools (e.g., Canva).
• Experience using MS Excel, Word, and Outlook.

We Offer

• Competitive salary starting at £27,280, commensurate with professional experience.
• Full-time, permanent position.
• Hybrid work location with office presence required twice a week.
• Opportunity to work in a dynamic and impactful environment.
• Professional development opportunities, including dedicating 5% of your time to learning activities.

About the Company

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 30 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Apply now to join our team and contribute to our mission of making a positive impact on the world.