Information Management and Accountability Specialist

About the Position

We are seeking an Information Management and Accountability Specialist to strengthen data management systems and accountability reporting in Juba, South Sudan.

Responsibilities

Information Management

• Provide technical support for information management systems, including data collection, storage, analysis, visualization, and reporting processes across all programme sectors and operational areas.
• Serve as the focal point for the DRC South Sudan Activities, Indicators and Beneficiary Tracking Tool (AIPTT), ensuring project activities, indicators, and reporting data are properly uploaded, updated, and maintained.
• Lead the setup, maintenance, and quality assurance of AIPTT systems for new projects in coordination with programme, MEAL, and field teams.
• Work closely with sector teams, MEAL Officers, and field teams to ensure timely and accurate data entry, reporting, and utilization of the AIPTT system.
• Provide technical support and regular follow-up to programme and field teams to strengthen the quality, consistency, and completeness of AIPTT data.
• Support the MEAL Manager during proposal development processes through provision of reporting figures, beneficiary reach data, indicator tracking information, and other relevant information products.
• Lead/Support the development, review, and digitalization of programme and MEAL tools in coordination with the MEAL Manager, MEAL teams, and programme staff.
• Support the design, setup, and quality assurance of digital data collection tools and reporting systems across projects and operational areas.
• Coordinate the digitalization of MEAL and programme tools in collaboration with MEAL and programme teams.
• Lead the integration of AIPTT with reporting and visualization platforms, including Power BI and other information management tools.
• Develop, update, and maintain Power BI dashboards, visual products, and reporting tools to support operational monitoring, reporting, and decision-making.
• Support data cleaning, validation, consolidation, and analysis processes to ensure data accuracy and quality.
• Support the preparation and submission of reporting figures, indicator updates, and information products for internal and external reporting requirements.
• Lead/support the development of project-specific Q&A documents and accountability information materials in coordination with programme teams.
• Act as IM focal point for coordination platforms, clusters, and reporting requests when required and in coordination with relevant teams.
• Support regular data sharing and reporting processes using agreed templates and reporting timelines.
• Conduct field visits to provide technical support and follow-up on information management systems, reporting tools, and data quality processes.
• Coordinate reporting on project progress on the partner AIPTT including provision of orientation and training on the system usage.

Accountability & CFM System

• Lead the digitization, maintenance, and improvement of Community Feedback Mechanism (CFM) tools, Kobo systems, trackers, and accountability reporting platforms.
• Work closely with the Accountability Officer and as guided by the MEAL manager to strengthen accountability reporting systems, CFM data management, and feedback analysis processes.
• Support the development and maintenance of accountability dashboards, reporting tools, and trend analysis products.
• Support accountability mainstreaming activities, including visibility of accountability channels, IEC materials, and project information materials in coordination with programme and MEAL teams.
• Work with the MEAL manager to review and update accountability tools, SOPs, reporting templates, and awareness materials.
• Support/lead the implementation of accountability and CHS-related improvement actions across operational areas.

Data Management, Analysis & Reporting

• Conduct data extraction, consolidation, analysis, and visualization processes for programme monitoring, reporting, and decision-making purposes as requested by the MEAL manager.
• Conduct data quality checks and support verification processes to strengthen consistency, accuracy, and completeness of programme data.
• Support the analysis and presentation of beneficiary reach figures, indicator progress, and operational data for reporting and programme review purposes.
• Produce information products, dashboards, graphs, maps, and presentations to support programme monitoring and donor reporting.
• Support MEAL and programme teams during assessments, evaluations, and reporting exercises through data management and visualization support.
• Support Area MEAL officers and programme with activities database development.

Capacity Building & Technical Support

• Provide technical support and training to MEAL, programme, and field teams on information management systems, dashboards, reporting tools, and data quality standards.
• Support field teams to strengthen use of standardized databases, reporting systems, and digital tools across operational areas.
• Conduct regular follow-up with field teams to ensure timely and accurate submission of programme and accountability data.
• Support troubleshooting related to data systems, reporting tools, and accountability platforms.
• Carry out any other duties assigned by the MEAL Manager.

Requirements

Required Skills, Experience, and Competencies

• A bachelor’s degree in information technology or computer science, Social Science, or any other related fields.
• A minimum of 5 years of experience in information/data management systems in a humanitarian context.
• Extensive experience in managing Excel files and their functionalities both offline and on Google Drive, in addition to writing complex Excel formulas.
• Experience working with large-scale data management preferred.
• Excellent analytical, communication, and report writing skills.
• Extensive experience in generating statistical dashboards, graphs, and infographics, and visualizing data using Microsoft Power BI and advanced Excel.
• Experience in systems integration, programming using APIs, XML.
• Experience in data management systems.
• Experience in providing training on IM systems and products.
• Very good computer literacy.
• INGO experience preferred.
• All DRC roles require the post-holder to master DRC’s core competencies:
  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment.

Education

• Bachelor’s degree (or equivalent experience) in computer science, information technology, computer engineering, or other relevant fields.

Languages

• Full proficiency in spoken and written English is required.

Key Stakeholders

• Internal: MEAL Manager, MEAL Specialist, MEAL Officers, field MEAL focal points, Accountability Officer, Head of Programme, Grants and Partnerships teams, Technical Coordinators, Programme teams, Project Managers, Area Offices, DRC IM/IT teams.
• External: Clusters and information management working groups, Local partners and implementing partners, Donors and reporting entities, Third-party service providers and system support partners.

We Offer

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

About the Company

Founded in 1956, Danish Refugee Council (DRC) is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities.

By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.