Job Description, Responsibilities & Requirements
About the Position
Information Management Officer
Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate, and promote durable solutions for displacement-affected populations. DRC has been operating in Ukraine since 2014 and currently employs over 800 staff in Ukraine, implementing emergency response in various sectors.
DRC is currently looking for an Information Management Officer in Kyiv.
Responsibilities
The Information Management team focuses on developing information management systems based on the ESRI ArcGIS Online platform, with a planned migration to ArcGIS Enterprise. The team works with various applications within the ArcGIS ecosystem, including Survey123, Field Maps, Dashboards, and Experience Builder. The successful candidate will join the Information Management team and contribute to the development, configuration, and enhancement of different components of the information management systems within the ArcGIS environment. The role also involves supporting the integration and maintenance of these systems to ensure their effective operation.
- Development of effective data collection tools and methodologies, as well as the design and management of database systems for data management and analysis.
- Maintenance and administration of the DRC beneficiary database.
- Implementation of functional features and user interfaces, such as dashboards and databases.
- Collaborate with other departments to improve the product based on their feedback.
- Conduct data analysis and identify pertinent variables, trends, and patterns providing valuable insights for informed decision-making.
- Support Team Leaders in the technical application of the database in instances where data entry is undertaken by program staff.
- Support program colleagues in case of any technical difficulties or questions regarding the database and IM system; provide training for colleagues on how to use the IM system.
- Generate monitoring reports and perform backup operations; contribute to the formatting and development of documents regarding collected data.
- Perform data quality checks of the database on a weekly basis, reporting any issues and changes to the Information Management Manager.
- Ensure information regarding beneficiaries is consolidated into one database and is up-to-date; identify missing data and follow up with Team Leaders.
- Support in providing beneficiary lists and data for monitoring activities, including Post-Distribution Monitoring (PDM) and evaluation reports.
- Apply data program techniques and procedures.
- In line with DRC’s Information Management Standard Operating Procedures (SoPs), keep all data protected and confidential.
Requirements
Required
- University degree in Information Technology, Information Systems, Statistics, Social Sciences, or a relevant field.
- Knowledge of KoBo, Survey123, or other data collection applications.
- Advanced level of English language proficiency; Fluency in Ukrainian.
- Confident user in MS Word, Excel, PowerPoint, and Outlook.
- Proven abilities in data collection, compilation, analysis, and reporting with the ability to write in a clear and concise manner and effective oral communication.
- Proficiency in ArcGIS Dashboard and Experience Builder is a key requirement.
Desirable
- Experience in database management and SQL database administration.
- Knowledge and understanding of Monitoring, Evaluation, Accountability, and Learning (MEAL) cycle.
We Offer
- Contract length: 3-month probation period with the possibility of extension till 31st December 2026, depending on performance.
- Band: H – non-manager.
- Designation of Duty Station: Kyiv.
- Start date: as soon as possible.
- Salary: Starting from 2025 EUR gross per month (depending on experience and qualifications).
About the Company
Danish Refugee Council (DRC) is Denmark’s largest and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.
Application Process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: 17 July 2026.