Infrastructure Lead

About the Position

Infrastructure Lead

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

Responsibilities

Network and Remote Access

• Configure and support firewalls, switches, wireless networks, DNS, DHCP, routing, BGP, VPN tunnels, public IP addresses, and network access controls.
• Administer Palo Alto firewalls and GlobalProtect, including portal and gateway configuration, SAML authentication, certificates, security controls, and international access.
• Diagnose blocked sites, application connectivity, latency, routing, port, and cross-environment access issues.

Telephony and Business Services

• Support Microsoft Teams Phone, PBX, SBC, voicemail, call routing, service lines, virtual fax, international numbers, and telephony access.
• Coordinate telephony migrations, firmware or security upgrades, phone provisioning, and service restoration.
• Support business applications and engineering systems through access configuration, integrations, licenses, database connectivity, and infrastructure troubleshooting.

Infrastructure Operations and Engineering

• Manage Azure infrastructure, virtual machines, load balancers, networking, and related cloud services.
• Administer, monitor, troubleshoot, and improve enterprise server, storage, virtualization, network, cloud, and office infrastructure.
• Investigate infrastructure performance, availability, authentication, and connectivity issues and implement sustainable resolutions.

Identity, Access, and Collaboration Services

• Administer Microsoft Entra ID, Microsoft 365, SSO, MFA, Duo, privileged access, service accounts, and application consent requests.

Security and Compliance

• Investigate and remediate critical and high-risk vulnerabilities affecting servers, network devices, applications, telephony platforms, and infrastructure components.
• Partner with Security Operations and Governance, Risk, and Compliance teams on vulnerability, audit, and policy-adherence initiatives.

Change, Incident, and Service Management

• Plan and execute standard, minor, and emergency changes with appropriate testing, communication, documentation, rollback planning, and validation.
• Manage technical requests and escalations from intake through resolution while maintaining clear stakeholder communication.
• Coordinate vendors and internal teams during upgrades, migrations, maintenance windows, and complex troubleshooting efforts.

Requirements

• Experience with Palo Alto Networks, Rapid7 InsightVM, SIEM platforms, VxRail, Meraki, Ruckus, Microsoft Teams Phone, PBX, or SBC technologies.
• Experience with PowerShell, Bash, Python, APIs, or infrastructure automation.
• Familiarity with ITIL practices, Jira service management, asset-management platforms, and formal change advisory processes.
• Microsoft, VMware, Palo Alto, Cisco, ITIL, cloud, networking, or security certifications.
• Experience supporting a geographically distributed workforce and coordinating international access requirements.

We Offer

• Salary Range: USD $120,000 – $130,000
• Comprehensive medical coverage, with dental, vision, and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

About the Company

At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit

  Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.

• Rewarding Impact

  Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.

• Performance Driven

  Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive Teams

  Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills, and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected], and we will work with you to meet your needs.