Infrastructure Operations Engineer (Narvik)

About the Position

Infrastructure Operations Engineer (Narvik)

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Our Operations team plays a critical role in maintaining service availability, driving service reliability, and rapid response to customer tickets.

We’re looking for an Engineer that has good people, leadership, and technical skills. You will be a technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure.

Responsibilities

• Manage infrastructure projects, including installations & upgrades
• Shift-based work in our AI Datacenters
• Monitor and maintain critical systems like power, cooling, and network connectivity
• Handle escalated customer support issues, providing solutions aligned with business SLA requirements
• Design and implement automation scripts and tools to optimize processes
• Conduct root cause analysis for major incidents and recommend long-term fixes
• Collaborate with cross-functional teams for capacity planning and infrastructure optimization
• Flexibility to work shifts, respond to critical incidents during out-of-business hours, and be on-call as required
• Ability to adapt to customer-driven demands, such as providing specialist support after core business hours
• Availability to travel to additional data centers and to assist with deployments, troubleshooting, and operational tasks and attendance of supplier-related training courses

Requirements

• 4+ years of experience in data center environments as an operator, technician, or engineer
• Expertise in server administration, virtualization, and networking protocols
• Familiarity with automation tools (e.g., Ansible, PowerShell, Python)
• Strong problem-solving and analytical skills
• Advanced technical certifications

Nice to Have

• Exposure to large-scale Data Center environments
• Hands-on server experience at a tech organization
• A strong customer service ethic

We Offer

You’ll have the opportunity to help shape the operating standards behind a next-generation AI cloud platform, working on complex infrastructure challenges with real ownership and impact. This is a chance to play a meaningful role in scaling high-performance, sustainable data center operations in a fast-moving environment.

About the Company

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, we thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

*For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Nscale does not accept unsolicited candidate submissions from recruitment agencies.*