About the Position

Infrastructure Operations Manager (Iceland)

We are seeking an experienced Infrastructure Operations Manager to take overall responsibility for the devices and infrastructure in our AI Data Center located in Reykjavik, Iceland. This role requires on-site presence at the data center.

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability, and rapid response to customer tickets.

Responsibilities

Site & Infrastructure Management

Overall accountability for all devices, systems, and infrastructure at the data center.
Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads.
Monitor and manage power, cooling, and environmental conditions, addressing any operational risks proactively.
Oversee installation, configuration, and maintenance of HPC and GPU systems.

Team Leadership & Development

Lead and mentor a team of engineers, technicians, and support staff.
Provide training and guidance to junior staff, ensuring the team is equipped to manage site operations effectively.
Plan and manage shift schedules to guarantee continuous coverage and on-call availability.

Client & Vendor Relations

Serve as the primary point of contact (POC) for clients, providing regular reporting on site SLA and KPIs.
Collaborate with vendors and contractors to manage procurement, repairs, and upgrades.
Build and maintain strong relationships to ensure smooth operation and project delivery.

Inventory & Resource Management

Manage spare parts inventory, ensuring sufficient stock levels to minimize downtime during repairs or upgrades.
Track usage and coordinate procurement to avoid supply shortages.

Technical Expertise

Maintain a strong working knowledge of HPC and GPU installations, including hardware configuration, network architecture, and performance optimization.
Troubleshoot and resolve technical issues, escalating complex problems when necessary.
Stay updated on emerging trends and technologies in AI and HPC infrastructure.

Operational Monitoring & Reporting

Implement and manage tools to monitor data center performance and resource utilization.
Prepare detailed reports for senior management and clients on performance metrics, downtime, and operational efficiency.
Propose and implement improvements to enhance reliability, scalability, and cost-effectiveness.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.
5+ years of experience managing data centers, particularly in HPC and GPU environments.
Proven leadership skills with experience managing and developing teams.
Technical expertise in HPC, GPU deployment, and associated hardware/software solutions.
Strong understanding of power, cooling, and environmental systems in data centers.
Excellent client-facing communication and reporting skills.
Experience with inventory and spare parts management.

Nice to Have

Certifications in data center management (e.g., CDCP, CDCS, or similar).
Hands-on experience with NVIDIA GPUs, CUDA, and AI frameworks.
Familiarity with hybrid cloud/HPC environments.

We Offer

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive package (base+bonus)
Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Equal Opportunities Statement

At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

*For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Nscale does not accept unsolicited candidate submissions from recruitment agencies.*

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Infrastructure Operations Manager (Iceland)

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