Ingénieur Support Client Logiciel - SQL/C#
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Job description
About the Position
Ingénieur Support Client Logiciel - SQL/C# (F/H)
Montpellier - France
Chez Ivalua, nous sommes une communauté mondiale d'experts convaincus que la transformation numérique rend les chaînes d'approvisionnement plus durables et résilientes, tout en améliorant la collaboration avec les fournisseurs. Nous y parvenons grâce à notre plateforme cloud de gestion des dépenses, qui permet à des centaines de grandes marques de gérer leurs dépenses et leurs fournisseurs tout en optimisant leur rentabilité, leur performance ESG (Environnement, Sociale et Gouvernance), de réduire les risques et d’améliorer leur productivité.
The Opportunity
Notre équipe Customer Support est dédiée à l’exploitation des solutions achats IVALUA pour nos clients EMEA après la mise en production. L’équipe RUN EMEA grandit encore afin de garantir la satisfaction d’un nombre de plus en plus important de clients. Dans ce contexte de croissance, nous sommes à la recherche d’un Ingénieur Client Support Logiciel.
Role
Au sein de l'équipe RUN, vous travaillez sur un portefeuille de clients en France et à l'international. Vous pilotez la relation client sur la maintenance de ces applications en terme opérationnel et technique. Vous traitez les demandes clients qui peuvent être des anomalies, des demandes de support, des demandes d’évolution ou d’une migration vers une nouvelle version majeur. Vous serez l’interlocuteur dédié pour nos clients et partenaires en termes d’expertise technique. Vous serez formé et certifié sur notre application Buyer (progiciel SaaS Source-to-Pay).
Responsibilities
- Client Relationship Management: Act as the dedicated support contact for N3 client support of the Ivalua solution. Ensure client satisfaction by providing technical attention and expertise.
- Weekly and Monthly Meetings: Participate in weekly meetings for prioritizing requests and monthly meetings for maintenance reviews, improvement plans, and new topics with clients and integration partners.
- Maintenance: Follow up and qualify client requests, troubleshoot anomalies to the root cause, and correct settings. Communicate with clients about generic and specific corrections.
- Solution Upgrade: Prepare for upgrades, including generic and specific code, settings, and testing. Support client acceptance testing and production deployment. Provide ongoing client support and follow up on associated anomalies.
- Solution Expertise and Client Satisfaction: Provide training on product updates and advancements. Support partners and clients. Report client needs and projects to R&D. Occasionally participate in client workshops for specification and configuration.
Requirements
- Experience and Skills: At least 5 years of experience in application support and client management. Experience as a developer in an object-oriented language (ideally C#). Proficiency in SQL (writing and optimizing queries).
- Qualities Sought: Fluency in English (written and spoken, minimum level B2). Strong autonomy and good prioritization skills. Desire to develop client relationship management skills.
What We Offer
- Hybrid Work Model: 3 days on-site, 2 days remote.
- Innovative Environment: Join a team driven by the desire to push the boundaries of product and technological innovation.
- Stable and Profitable Company: Work in a growing private company with a stable and profitable structure.
- Team Meals: Enjoy weekly company-sponsored meals together.
- Professional Growth: Develop your career with our training and career development program.
- Diverse and International Team: Collaborate with a dynamic team of experts from various fields, united by a shared passion and vision.
- Inclusive Work Environment: Experience a diverse and inclusive workplace where your contributions are valued.
- Company Events: Participate in various company events, including sports competitions, music events, and team-building activities.
About the Company
Découvrez en plus sur www.ivalua.com. Suivez-nous sur LinkedIn
Join Us
If your application matches the desired skills for this role, our recruitment team will contact you to schedule an initial phone interview. Take a step towards achieving your goals - apply today!
A dedicated recruiter will guide you through each step of the recruitment process. We are here to support you!
Our recruitment process is designed to evaluate your skills through a series of personalized interviews with our teams. Interviews will be conducted virtually and in person at our offices.
Explore Ivalua Culture - Watch this video to learn more!
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How many years of experience in client support do you currently have?
This role will require a Hybrid work schedule of 3 days of the week working in the office - Tuesday and Thursday in the office is required with the 3rd day based on Department preference. Are you able to work this Hybrid work schedule?
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