About the Position

Ingénieur Support Codification / SAP

Fes, Morocco

ALTEN MAROC, a subsidiary of the global leader in Engineering and ICT Consulting, with 46,000 employees worldwide and over 1,500 in Morocco across four Centers of Excellence in Fès, Rabat, Casablanca, and Tétouan, supports our clients by offering agile and innovative engineering solutions for major global clients in the automotive, aerospace, networks & telecoms, software & tools sectors.

Joining ALTEN MAROC means benefiting from:

Diverse career paths with opportunities for career growth, internal, sectoral, geographical, and job mobility.
Certified and accredited training programs.
Regular events to combine well-being and performance.

Context of the Mission

As part of the reinforcement of the Manufacturing teams of one of our clients, we are looking for an Ingénieur Support Codification / SAP to provide level 1 support for the coding tools used by the client.

The consultant will be responsible for analyzing and resolving incidents while ensuring effective support for users.

Responsibilities

Provide level 1 functional support for the CODIFICATION and GENOME tools.
Diagnose, analyze, and resolve incidents reported by users.
Monitor and escalate incidents when necessary.
Support users in resolving their issues.
Participate in the continuous improvement of support processes.
Quickly gain proficiency in the tools and processes within the scope.
Contribute to the capitalization of knowledge and documentation of solutions.

Requirements

Bac+5
1 to 3 years of experience
- Experience in application support or functional support.
- Experience with CODIFICATION and GENOME tools is highly desirable.
- Experience in the automotive industry, particularly with Stellantis, is a strong asset.

Technical Skills Required

Experience in application support (Level 1).
Strong proficiency in CODIFICATION and GENOME tools from Stellantis.
Good analytical and problem-solving skills.
Knowledge of user support processes.

Technical Skills Appreciated

Experience in a Manufacturing environment.
Knowledge of the Stellantis ecosystem.

Soft Skills

Analytical and synthetic thinking.
Curiosity and strong learning ability.
Proactiveness.
Customer service mindset.
Autonomy and rigor.
Good interpersonal skills and team spirit.

Languages

Français: Fluent (required).
Anglais: Fluent (required).

If you are rigorous, creative, curious, and enjoy working in a team and growing in a dynamic environment, the service professions inspire you, and you want to evolve in a friendly environment, join us!

Ingénieur Support Codification / SAP

Job description