Job Description, Responsibilities & Requirements
About the Position
Integration and Field Engineer IRC296590
Our client is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. The GL team participates in the development, QA, and support of several generations of such solutions.
The cOS project is about developing new software-based network equipment that provides access to Internet/IPTV/VoIP services using powerful servers. It is an innovative solution for Internet Service Providers that will allow them to get rid of existing hardware equipment and migrate to the cloud, saving customers enormous expenses for the support of a large number of hardware network equipment. Currently, there are no competitors to this project in the world, and the customer offers the opportunity to be at the beginning of the rapid development of the product and take their place in a fast-paced engineering team.
Responsibilities
- Support activities for client lab integration, testing, qualifications, and field trials.
- Communicate with marketing, engineering, and sales teams about client expectations.
- Responsible for testing new software and hardware; report and track defects to engineering.
- Execute and lead client field trials.
- Train clients on the operation and troubleshooting of the product.
- Train the field service team on the operations and troubleshooting of the product and any new features that are supported.
- Assist with deployments and technical support as needed.
- Assist with supporting customers in conjunction with the Technical Assistance Centre (TAC), as required.
- Investigate, diagnose, and resolve customer issues on-site in a timely manner and, if needed, escalate problems for assistance.
- Resolve equipment performance-related issues within client equipment and in conjunction with application partners, utilizing the client’s technical issue logging/escalation systems as appropriate.
- Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
- Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.
Requirements
- Bachelor’s in computer science, Electronic Engineering, Telecommunications, or equivalent.
- Experience in IP network switching and routing protocols, TCP/IP stack is a “must”.
- Experience in configuration and administration of Linux-based servers is a “must”.
- Ability to understand technical documentation, including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
- Problem-solving, analytical, and communication skills.
- Knowledge of HFC, DOCSIS, and CMTS configuration and troubleshooting is a plus.
- Knowledge of FTTX is a plus.
- Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
- Ability to develop and present technical solutions to customers and internal teams is highly preferred.
Nice to Have
- Experience in the configuration and administration of Linux-based servers.
- Ability to understand, communicate, and clearly document customer issues.
- Preferred understanding/knowledge of DOCSIS, DVB/ATSC, CMTS, and BNG configuration and troubleshooting.
We Offer
- Opportunity to work in a team of domain professionals promoting high working standards.
- Experience in support of world-leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
- Comprehensive training in areas of Digital Video, DOCSIS, and Networking.
- Hands-on experience in development, maintenance, and support of modern embedded systems (Linux-based).
- Work with cutting-edge networking solutions employing the latest NFV and SDN technologies.
- Work in multicultural development and support teams spread across continents.
- Visiting customers worldwide for troubleshooting complex technical support cases and performing system integration activities.
About the Company
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.