Integration Technical Analyst

About the Position

Integration Technical Analyst

Doctoralia is the world’s leading platform that connects healthcare professionals with patients through our website and apps. We are a SaaS company that provides solutions to digitize the healthcare sector and make the healthcare experience more human.

Location

Bogotá, Bogotá, Colombia

Employment Type

Full time

Department

Doctoralia Colombia

Responsibilities

• Manage the incident queue from start to finish, ensuring compliance with response and resolution times (SLAs).
• Provide technical support to partner developers during the development process, managing API credentials and ensuring compliance with Docplanner standards.
• Proactively monitor the availability of integrations to detect broken or silent APIs before they are reported.
• Create and maintain up-to-date integration manuals and troubleshooting guides for each partner, ensuring they properly feed the AI assistant.
• Produce support materials (audits, videos, mapping logs) and conduct training sessions for the Customer Success team.
• Build and maintain lightweight automations (scripts, flows, agents) to reduce repetitive manual tasks and detect anomalies.

Requirements

• At least 2–3 years of experience in technical support, integration support, QA, implementation, or a junior backend/API role.
• Solid, hands-on knowledge of REST APIs: reading documentation, building requests in Postman, interpreting JSON payloads, HTTP codes, webhooks, and callbacks.
• Actual experience with a ticketing system and meeting agreed-upon response times.
• Basic SQL and proficiency with a BI tool.
• Intermediate English (B2)

We Offer

• Permanent contract
• Hybrid work model
• Monday through Friday work schedule (Weekends and holidays off)
• Compensatory birthday day
• People Pass meal voucher
• Prepaid health insurance
• English language education benefit
• Continuing education platform