Intern | Engagement Welfare

About the Position

Intern | Engagement Welfare

Allgemeine Informationen

Location: Milano, Italy

Department: Management Consulting

Type of Presence: Hybrid

About the Company

JAKALA is a company that works on data, artificial intelligence, and experience development to generate a significant and lasting impact globally. Present in over 30 cities in 21 countries, our teams combine expertise in strategy, technology, creativity, and operations to offer personalized experiences and transformative solutions to our clients, thanks to data and artificial intelligence. The Jakalers are a diverse group of over 3,000 people, driven by passion, ambition, and brilliant ideas. This unique combination of talents is the distinctive factor that has inspired our purpose: Together to get there.

Creating a better world is our ultimate goal: our ambition is to generate value for all our stakeholders in a sustainable way, with particular attention to ethics, climate, and quality. In 2021, we chose to become a Benefit Corporation, demonstrating our long-term commitment and the desire to protect the principles and values that guide our actions every day.

We believe that diversity is the key to our success, and for this reason, we are committed to creating an inclusive work environment where everyone can feel valued for their uniqueness. All our job opportunities are open to candidates belonging to the protected categories L.68/99.

About the Engagement Welfare Team

Are you passionate about the world of digital services and the coordination of projects in a dynamic and collaborative context? In JAKALA, the Engagement Welfare team develops and manages welfare and benefit programs for major national and international clients on a proprietary platform. Activities range from managing and developing client relationships to the administration and evolution of digital platforms, up to the development of new partnerships aimed at constantly improving and updating the services offered. You will join a dynamic team, contributing to the continuity of services and the improvement of the end-users' experience.

Daily Tasks

• Support in the operational management of welfare programs, contributing to the monitoring of requests from client companies and end users and the resolution of reports received through the platforms.
• Collaboration with suppliers and internal stakeholders to ensure the correct management of services and compliance with timelines.
• Monitoring of activities through reporting and request management tools, contributing to ensuring the quality and efficiency of the service.
• Collaboration in the continuous improvement of operational processes and user experience, identifying any criticalities and contributing to the definition of possible solutions.

Required Skills

• Degree obtained or in progress in Marketing, Economics, and/or Communication.
• Excellent knowledge of the Microsoft Office suite, particularly Excel and PowerPoint.
• Good communication and interpersonal skills with a team-oriented approach.
• Excellent knowledge of Italian and English.
• Excellent organizational skills, both in managing one's own activities autonomously and in managing multiple activities and deadlines simultaneously.
• High precision and attention to detail and ability to prioritize and meet deadlines.
• Proactive approach and problem-solving orientation, with autonomy and a sense of responsibility.

Nice to Have

• Previous internship experience in consulting firms or related roles.
• Passion for coordinating marketing projects and the delivery of websites and/or tech platforms.
• Strong predisposition to communication and interaction with diverse stakeholders, interacting daily with clients, business lines, and one's own team.
• Ability to use Generative AI tools, creating and optimizing prompts and simple workflows based on project needs.

What We Offer

• At JAKALA, we believe that people's time and well-being must always be respected: we encourage an office presence of 10 days per month.
• Our Total Reward system includes exclusive agreements for travel, restaurants, shopping, gyms, and leisure, as well as free telemedicine and psychological support services, designed for you and your loved ones.
• Investing in our selection process means receiving authentic support: a dedicated Recruiter will accompany you with personalized feedback, career advice, and insights on your CV, regardless of the outcome of the application. No AI, just people. And, thanks to the Your Time Back initiative, we return the time invested in interviews with an empowerment path signed by Unobravo.

Ready to Start?

It's not just an application. It's a journey that starts now. Send us your CV: we can't wait to meet you!