Internal IT Support Specialist Paris (m/f/d)

About the Position

Internal IT Support Specialist Paris (m/f/d)

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OMMAX GmbH is seeking a dedicated Internal IT Support Specialist to join our team in Paris. In this role, you will be the first point of contact for day-to-day IT questions and incidents in our Paris office, ensuring smooth operations and providing essential support to our colleagues.

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Responsibilities

• Serve as the primary contact for IT questions and incidents in the Paris office.
• Provide first-line support for laptops, peripherals, printers, meeting-room technology, connectivity, and common software issues across Microsoft 365, Google Workspace, Slack, and other business applications.
• Assist colleagues with account access, passwords, multi-factor authentication, and basic application permissions.
• Help set up laptops, accounts, and standard applications for new joiners, and coordinate access changes and device returns for movers and leavers.
• Maintain an accurate overview of local IT devices and equipment.
• Develop clear user guidance for recurring questions, document support requests, and identify practical solutions for recurring issues.
• Collaborate closely with the central IT team and external support providers to escalate complex issues with clear context and support secure ways of working.

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Requirements

• Initial experience in IT support, helpdesk, service desk, IT administration, or technical customer support – including internships, apprenticeships, or relevant personal projects.
• Practical understanding of Windows and/or macOS troubleshooting and comfort supporting common workplace technology.
• Familiarity with productivity and collaboration tools such as Microsoft 365, Google Workspace, Slack, or similar applications.
• Structured and reliable approach to technical problem-solving, following issues through to resolution.
• Enjoyment in helping others and ability to explain technical topics clearly and patiently to non-technical colleagues.
• Organized, detail-oriented, and comfortable documenting work.
• Fluency in French and good working English skills to collaborate with international teams.

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We Offer

• Your impact is crucial: Ensure colleagues in our Paris office can work effectively, securely, and without unnecessary technical friction.
• Your development – our concern: Gain hands-on experience in a modern, international IT environment with support from experienced colleagues.
• Your working environment: Join a diverse, collaborative, and family-friendly team with strong team spirit and close connections across our European offices.
• Your responsibility: Take ownership of local IT support topics while working closely with our central IT team and specialist providers.
• Your view into the future: Contribute to the standardization and continuous improvement of technology, support, and onboarding processes across OMMAX and Singulier.
• Your benefits on top: Look forward to regular team events, joint sports sessions, attractive local benefits, and a wide range of additional company perks.

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About the Company

OMMAX GmbH – Building Digital Leaders is a digital strategy consultancy based in Europe, specializing in sustainable digital value creation in over 50 countries. Catering to mid-sized companies, large enterprises, and >50 private equity firms around the world, OMMAX is composed of >400 international experts and has completed >2,000 projects in digital strategy, digital operational excellence, data science, and transaction advisory services. OMMAX is a front-runner in holistic data-driven strategy consulting and end-to-end execution of digital solutions.