INTERNSHIP - Client Relationship Officer- E Banking

About the Position

We are hiring a Client Relationship Officer to join our Wholesale Department for a 6-month internship (or longer), starting in September 2026.

Please note that only students who can provide a valid internship agreement (school convention) will be considered.

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Responsibilities

• Support the Implementation of e-Banking Solutions
• Take part in the setup and customization of e-banking tools for corporate clients
• Help manage user access and configuration updates to existing contracts
• Work on real operational topics
• Contribute to the daily management of our digital banking platforms
• Be involved in payment flows processing via Multiline and understand how transactions move in real life

Client Interaction & Helpdesk Support

• Interact directly with clients by phone and email (approximately 60% French, 40% English)
• Assist clients with updates to their existing setup, such as adding users or adjusting access
• Reach out to clients to guide them through migrations to new tools or to provide support in case of issues (e.g. payment errors)
• Contribute to Technical and Administrative Operations
• Participate in the day-to-day management of e-banking platforms
• Maintain a professional and service-oriented approach in all client interactions

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Requirements

• Currently enrolled in a degree program in Economics, Management, Finance, or a related field
• Strong interest in banking
• Curiosity, eagerness to learn, and motivation to gain real experience in an international banking environment

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Nice to Have

• Basic knowledge of e-banking systems
• Good communication skills in French and English

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We Offer

• Gain real-world experience in corporate banking and digital implementation
• Work alongside experienced professionals who are happy to guide and support you
• Develop both your technical and communication skills
• Be part of a supportive, dynamic, and international team
• Learn fast, take responsibility, and make a real impact

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About the Company

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients, and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans, and mortgages for private banking customers, whom we serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management, and fund services.