Inventory Support Officer (South East)

About the Position

Inventory Support Officer (South East)

Abia, Nigeria

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About the Company

Moniepoint Inc is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit, and business management tools they need to succeed.

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About the Role

We are seeking a dedicated Inventory Support Officer for our South East region in Nigeria. This role is pivotal in ensuring the seamless management of POS terminals and spare parts, contributing to the efficiency and success of our operations.

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Responsibilities

Inventory Support Officer – POS Terminals

Role Purpose

The Inventory Support Officer (Terminals) is responsible for the end-to-end management of all POS terminals within the repair pipeline. This includes ensuring traceability, enforcing custody controls, and maintaining alignment within the Repair Centre's IMS subsystem.

Key Responsibilities

• Intake & Receipt Management

  • Receive and verify faulty/returned terminals.
  • Log devices in the IMS within 24 hours.
  • Identify and quarantine damaged or missing-serial devices.

• Repair Pipeline Tracking

  • Assign devices to technicians and update IMS status.
  • Monitor terminal movement through repair stages.
  • Enforce SLAs for receipt-to-assignment and QA clearance-to-dispatch.

• QA Integration & Status Management

  • Update IMS status for QA-cleared terminals.
  • Flag failed QA devices and classify BER devices.
  • Tag and isolate BER devices in the scrap/disposal area.

• Dispatch & Outbound Logistics

  • Generate dispatch lists and waybills.
  • Scan devices during loading and update IMS status.
  • Confirm receipt acknowledgment and close dispatch transactions.

• Inventory Counts & Reconciliation

  • Conduct daily physical counts and reconcile with IMS.
  • Escalate variances to the Lead, Inventory Support.
  • Participate in periodic inventory counts.

• Compliance & Housekeeping

  • Maintain labelled racks and segregated zones.
  • Enforce POS Inventory Control SOP.
  • Uphold audit readiness and safety standards.

Reporting Line

• Functional: Lead, Inventory Support (Regional)
• Operational: Repair Centre Manager
• Dotted: Regional Inventory & Warehouse Manager

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Inventory Support Officer – Spare Parts

Role Purpose

The Inventory Support Officer (Spare Parts) manages the lifecycle of repair consumables within the repair centre. This includes ensuring technicians have the right parts, minimizing waste, and maintaining full traceability.

Key Responsibilities

• Spare Parts Receipt & Storage

  • Verify and log incoming spare parts.
  • Store parts in designated bins.
  • Ensure storage conditions protect components.

• Issuance Control

  • Issue parts against approved Job Cards.
  • Update IMS stock levels immediately.
  • Manage parts returns and update IMS.

• Inventory Management & Reconciliation

  • Reconcile physical stock against IMS weekly.
  • Identify and flag slow-moving or obsolete parts.
  • Raise replenishment requests when stock is low.

• Reporting & Documentation

  • Generate weekly consumption and stock reports.
  • Maintain an issuance log linking parts to Job Cards.
  • Track part-failure data for procurement feedback.

• Compliance & Housekeeping

  • Maintain storage area cleanliness and labelling.
  • Enforce segregation of duty.
  • Support inventory counts.

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Requirements

• Minimum of OND in a related discipline.
• At least 2 years of experience in inventory operations.
• Good computer skills, including proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint).
• Ability to work with limited supervision.
• Strong attention to detail and accuracy.
• Proficiency in inventory management systems and workflow applications.
• Experience handling large volumes of items.
• Excellent organizational and record-keeping skills.
• Effective communication and stakeholder coordination.
• Ability to manage multiple tasks and meet deadlines.

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We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative fintech company
• Professional growth and development opportunities

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About the Company

Moniepoint Inc is committed to digitizing Africa’s real economy by providing essential financial tools and services to businesses. Join our team and contribute to redefining the industry.