IPA Ops Engineer

About the Position

IPA Ops Engineer

ING Singapore is seeking a highly skilled and motivated IT Ops Engineer to join our Financial Markets technology team. You will be part of global squads located in Amsterdam, Brussels, Bucharest, Singapore, and India, playing a key role in supporting and evolving the Competitive Pricing area within ING Financial Markets.

Competitive Pricing, part of the FM> Tribe, offers a dynamic and innovative environment for Operations Engineers who enjoy solving complex technical and functional challenges. You will work closely with business users, engineers, and other squads to provide end-to-end support across multiple Financial Markets customer journeys.

Responsibilities

• Provide operational support for the IPA Data Analytics and Reporting platform, ensuring reliable service delivery during Asia trading hours.
• Take ownership of production incidents, coordinating resolution activities and stakeholder communication to minimize business impact.
• Drive effective problem management by identifying recurring issues, implementing preventive measures, and collaborating with the Product Owner to prioritize improvements through the squad backlog.
• Contribute to the continuous enhancement of the platform with a strong focus on reliability, performance, security, and operational excellence.
• Drive automation and AI-assisted operational improvements to enhance platform reliability, efficiency, and observability.
• Support testing, release, and deployment activities to ensure safe and stable delivery of changes into production.
• Maintain and continuously improve operational runbooks, knowledge articles, and user guidance documentation to support platform onboarding.
• Collaborate closely with Trading, Risk, Infrastructure teams, and other squads to resolve complex issues and continuously improve platform stability and user experience.
• Participate in a shared global standby rotation (typically one week per month), contributing to the reliability and continuity of business-critical services.
• As part of a cross-border Squad, work in an Agile/Scrum way, on the backlog prioritized by a Product Owner, and demo your features/stories to other colleagues and stakeholders.

Requirements

• Education: Bachelor's or Master's degree in Computer Science, Mathematics, Finance, or a related discipline.
• Experience:
  • Experience supporting Google Cloud technology stack and data analytics platforms, preferably within Trading or Risk Management domains.
  • Affinity with Financial Markets products such as Rates & Credits, Fixed Income, Repos, FX, and Money Markets is a plus.
• Skills:
  • Solid understanding of, and hands-on experience with, ITIL processes (ITIL certification would be considered a plus).
  • Strong SQL and data analysis skills, with experience troubleshooting performance, reliability, and data quality issues in cloud-native analytics platforms.
  • Experience with monitoring and observability tools such as Grafana, Prometheus, and ELK/Kibana.
  • Understanding of CI/CD pipelines, automation, and iterative delivery practices.
  • Affinity with IT Risk (SOx, vulnerability management) and Security concepts (protocols, certificates, etc).
• Soft Skills:
  • Strong communication and stakeholder management skills effectively with both technical and non-technical stakeholders.
  • Proactive, collaborative, and able to work effectively in a multicultural Agile environment.

We Offer

At ING, you’ll be part of an organization that empowers people - in life and in business. You can expect:

• A supportive, inclusive, and international work culture.
• Opportunities to grow your expertise across credit, products, and client coverage.
• Access to learning platforms, coaching, and skill-building resources.
• A team that values curiosity, initiative, and diverse perspectives.

About the Company

ING is a global bank with a strong European base. With 65,000 employees and operations in approximately 40 countries, ING offers numerous opportunities for people with initiative who want to help people take a step ahead in life and in business. Join us and be part of a progressive, inspiring, diverse, and supportive team.

How to Apply

Click the Apply button on our official ING careers site and submit your application through Workday.

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