IS Service Delivery Supervisor
Primary stack
Nice to have's
Job description
About the Position
IS Service Delivery Supervisor
Ref#: J024382_1791325475
Type of work: Contract
Country: Mexico
Start date: November 2nd, 2026
The IS Service Delivery Supervisor is responsible for ensuring the delivery of IS services. The role provides support to the Senior IS Manager in the preparation, monitoring, and control of the local IS budget. It also develops regular service performance reports, identifying risks and issues, while coordinating improvement initiatives with local and corporate IS teams.
Responsibilities
- Ensure the delivery of IS services.
- Support the Senior IS Manager in budget preparation, monitoring, and control.
- Develop regular service performance reports.
- Identify risks and issues.
- Coordinate improvement initiatives with local and corporate IS teams.
Requirements
- ITIL certification or equivalent practical experience.
- Solid understanding of IT operations, cross-functional IT environments.
- Previous hands-on experience in IT support or operational roles.
- Ability to communicate changes clearly and effectively.
- Demonstrated experience in vendor and third-party service management.
- Strong analytical, reporting, and data interpretation skills.
- Good understanding of cybersecurity principles, risks, and operational requirements.
- Proven ability to deliver stable, reliable, and business-focused IS services.
- Hands-on experience with IT service management and reporting tools, particularly ServiceNow and Power BI.
- Ability to understand business needs and translate them into practical, achievable, and value-driven IT solutions.
- Experience in overseeing service delivery and coordinating teams across multiple vendors, locations, or service providers.
- Proven ability to prioritize activities, manage competing demands, allocate resources, and deliver according to agreed plans and deadlines.
- Good commercial and financial awareness, including experience with budget monitoring, cost management, and expenditure control.
- Fluent English.
We Offer
- Opportunity to work in a dynamic and growing company.
- Competitive compensation package.
- Professional growth and development opportunities.
About the Company
Daniela Romero Yah
Consultant
Email: [email protected]
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Atlas Professionals is a fast-growing recruitment organization with offices all around the globe, operating in the energy and marine industries. One of the pillars founding this growth strategy is our in-house SCRUM team, based in our head office in the Amsterdam region. As a team, we are responsible for design and development of Atlas4Sales. Atlas4Sales is built on the salesforce platform and is the technological backbone of our organization. Its scope includes, but is not limited to, CRM, HR, a CV search engine, client portals, administrative processes (generating payslips, contracts, invoices) and integrations to our website and our back-office system.
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