IT-Administrator (m/w/d) im Bereich technischer Support
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Job description
About the Position
IT-Administrator (m/w/d) im Bereich technischer Support
medatixx GmbH & Co. KG, together with its subsidiaries I-Motion GmbH and mediDOK Software Entwicklungsgesellschaft mbH, is a leading provider of practice software and complementary add-ons, comprehensive system and IT services, as well as IT-related knowledge and education for outpatient medical facilities in Germany. With around 900 employees, medatixx continuously develops its practice programs and offers central and on-site services for all organizational forms of outpatient care.
Responsibilities
- Ensure the flawless IT operation for our users and respond to inquiries via phone, email, and ticket system
- Install, configure, and troubleshoot peripheral devices, Windows operating systems, and Microsoft Windows client/server environments
- Analyze software and hardware errors and implement solution-oriented troubleshooting
- Configure and monitor virtual environments and server operating systems
- Ensure transparent and traceable documentation through our ticket system and participate in regular training and team meetings to stay updated
- Independently handle requests related to the telematics infrastructure, such as errors, changes, and extensions, concerning hardware, software, and user management
Requirements
- Completed vocational training as a Fachinformatiker (m/w/d) or comparable qualification with initial experience in IT support, ideally with experience at an IT service provider; alternatively, a technical education with a focus on IT
- Familiarity with network technology, virtualization, and Windows Server
- Knowledge in the area of telematics infrastructure is desirable
- Customer contact is your forte, and you are interested in new technologies
- Friendly and reliable demeanor to inspire and support our customers, even in challenging situations, and quickly resolve problems
- Team and communication skills, willingness to continuously develop, reliable work ethic, and excellent German language skills (at least C1)
Nice to Have
- Customer contact
- Interest in new technologies
- German language skills
We Offer
- Meaningful work by contributing to the digitalization of the healthcare system and improving practice operations
- Secure employment in a growing industry
- Individual opportunities for further education and development
- Hybrid working models and flexibility through flextime
- 30 vacation days, overtime compensation through time off
- Attractive package of health and social benefits (e.g., reimbursement for computer glasses, flu vaccination, employer contribution to private pension, fitness and health app, and company bike)
- Subsidies for childcare and kindergarten
- Employee discounts at well-known brands
- Company and team events
About the Company
We value diversity and welcome every application under "Apply now!"
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