IT Analyst (Italian speaking)

About the Position

We are seeking an IT Analyst (Italian speaking) to join our team at Reply Polska in Katowice, Poland. This role involves providing 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis, and escalation for more complex tickets. Additionally, you will provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server.

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants.
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server.
• Managing the end-to-end communication with the client.

Requirements

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Very good knowledge of Italian language.
• Good knowledge of English and Polish language.
• Availability to work in shifts and on-call.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a valuable plus.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter.

We Offer

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you have access to the platform where you can practice your language skills.
• Regular and systematic further training opportunities - internal and external ones. We support your development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.
• Healthcare package
• Healthcare package for families
• Leisure package
• Conferences
• Trainings
• Books
• Financial bonus

About the Company

Reply Polska is part of a network of highly specialized companies that support leading industrial groups in defining and developing business models to optimize and integrate processes, applications, and devices, using new technology and communication paradigms, such as Artificial Intelligence; Big Data; Cloud Computing; Digital Communication; Internet of Things; Mobile and Social Networking.

Develop yourself and the digital future – at Reply!

Work Mode

• Hybrid

Salary

• 5000 - 13000 PLN per month

Open to Ukrainian candidates

• Yes

Visa Services

• Available

Additional Benefits

• Cold beverages
• Hot beverages
• Lunches
• Integration events