IT Application Manager

About the Position

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking an IT Application Manager to ensure the stability, security, and operational performance of business applications within our Corporate Investment Banking (CIB) unit. You will join a team of over 100 professionals in Portugal, working in a hybrid model that combines onsite and offsite work.

Responsibilities

Application Support and Operational Management

• Coordinate activities to ensure the stability, availability, and security of applications and their supporting infrastructure.
• Implement and coordinate preventive and corrective actions related to application operations.
• Monitor application performance and ensure that operational issues are properly addressed.
• Report on significant events, including incidents, business requests, technological obsolescence, and security-related topics.
• Maintain a strong functional and technical understanding of the applications and how they are used by the business.

Business Relationship and Service Management

• Build and maintain strong relationships with business stakeholders.
• Clarify business needs and ensure that stakeholder requests are properly understood and addressed.
• Ensure compliance with the agreed service levels and support commitments.
• Communicate clearly with both technical and non-technical stakeholders.
• Provide regular and structured reporting on application activities and operational performance.

Change and Release Management

• Maintain visibility over upcoming application and infrastructure changes.
• Participate in the assessment, validation, and planning of software and hardware modifications.
• Ensure that proposed solutions are robust, maintainable, and suitable for production environments.
• Verify that functional, technical, and performance tests are properly defined and executed.
• Ensure that business acceptance is formally obtained before production deployment.

Application Lifecycle and Technical Governance

• Ensure that application documentation is complete, updated, and accessible.
• Guarantee the availability and completeness of the application source code.
• Ensure that testing environments, development tools, and delivery tools are available and used appropriately.
• Promote IT best practices and continuous improvement across the application lifecycle.

Requirements

• Master’s degree in Information Technology, Computer Science, or a related field.
• Between 6 and 10 years of professional experience, ideally with significant experience in IT support and application management functions.
• Strong IT knowledge and the ability to understand both functional and technical application topics.
• Good knowledge and practical application of ITIL principles.
• Knowledge of Moody’s RCO software is highly valued.
• Interest in, or previous exposure to, the financial or risk management environment.
• Professional proficiency in French and English.

We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to the Tejo, 5 minutes’ walk from the Metro and Train Station and 15 minutes’ drive from Humberto Delgado Airport
• Canteen facilities, including breakfast and lunch
• Parking upon request, with the option to charge electric cars
• Free coffee, hot chocolate, and fruit
• Training opportunities focused on both hard and soft skills
• An international environment with more than 15 nationalities
• A people-oriented and friendly working environment

About the Company

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the Group’s business lines. Our mission is to support the IT transformation and activities of a worldwide bank, capitalizing on the expertise of our international campus in Lisbon.