IT Area Lead

About the Position

IT Area Lead

Lead High-Impact Banking Technology at Scale

Are you a people-focused technology leader who thrives on building high-performing engineering teams while driving innovation and operational excellence?

We are seeking an experienced IT Area Lead to oversee our Transaction Services Technology capability, covering Account & Cash Management, Pricing & Billing, and Working Capital Solutions. This is a strategic leadership role where you will shape technical direction, develop engineering talent, ensure service excellence, and deliver business-critical technology solutions.

If you are passionate about engineering, leadership, agile delivery, and building a culture of trust and continuous improvement, we'd love to hear from you.

Responsibilities

Lead and Develop High-Performing Teams

• Build, coach, and retain a highly engaged team of technology professionals.
• Foster a culture of collaboration, trust, innovation, and continuous learning.
• Support employee growth through coaching, mentoring, and proactive talent development.
• Drive employee engagement and maintain a healthy, high-performing team environment.

Drive Technology Delivery Excellence

• Ensure delivery of technology services across development, maintenance, support, and custodianship functions.
• Partner closely with stakeholders, business leaders, architects, and delivery teams.
• Optimize service performance, delivery processes, and operational efficiency.
• Balance short-term business needs with long-term capability and workforce planning.

Shape Technology Strategy and Architecture

• Contribute to technology roadmaps and strategic initiatives.
• Design solutions aligned with enterprise architecture standards and best practices.
• Conduct deep-dive analyses on complex technical and business challenges.
• Support reliability, resilience, and engineering excellence across the technology landscape.

Keep the Organization Secure and Compliant

• Ensure technology solutions comply with risk, security, and regulatory requirements.
• Promote strong governance, security controls, and risk management practices.
• Champion a culture of engineering accountability and operational excellence.

Requirements

Required Experience

• 10+ years of experience in Information Technology.
• Proven track record leading technology teams in complex enterprise environments.
• Experience driving strategic technology change initiatives.
• Experience managing service delivery and support within matrix organizations.
• Strong understanding of software development methodologies, SDLC, and engineering practices.

Technical Expertise

• Strong engineering background and technology leadership experience.
• Knowledge of modern software architecture, infrastructure, and cybersecurity principles.
• Experience with Agile, Scrum, Kanban, DevOps, and Continuous Delivery practices.
• Strong understanding of incident, problem, and service management.
• Familiarity with security governance, cyber risk, and technology controls.

Leadership Competencies

• Exceptional people leadership and stakeholder management skills.
• Strong communication and influencing abilities.
• Analytical and problem-solving mindset.
• Ability to navigate complex business and technical environments.
• Client-focused and results-oriented approach.

Nice to Have

Preferred Qualifications

• Degree in Information Technology, Computer Engineering, or a related discipline.
• Experience within banking or financial services.
• ITIL certification.
• Risk Management and/or Information Security certifications.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development and growth opportunities
• Diverse and inclusive workplace culture

About the Company

With 65,000 employees and operations in approximately 40 countries, ING offers numerous opportunities for individuals who want to help people take a step ahead in life and in business. Join us and apply today.