About the Position

IT Business Lead Analyst

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview

The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities

Provide input during development and implementation phases, including formulation and definition of systems scope, objectives, and necessary system enhancements for complex, high-impact projects.
Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment.
Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives.
Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems, and industry standards.
Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions.
Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching, and other duties and functions as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements

Core Skills:
- 6+ years of Business Analysis experience within the Credit Cards, Banking, or Financial Services industry.
- Strong expertise in requirements elicitation, process mapping, data analysis, and solution design.
- Advanced proficiency in Microsoft Office tools (Word, Excel, Visio, and PowerPoint), with significant experience using Excel for complex data analysis and reporting.
- Hands-on experience supporting projects through all phases of the Software Development Life Cycle (SDLC).
- In-depth knowledge of business analysis frameworks, methodologies, and documentation standards.
- Experience working with AI-powered tools and solutions is considered an asset.
- Exceptional communication, collaboration, and stakeholder management skills.
Education:
- Bachelor's degree/University degree or equivalent experience.
- Master's degree preferred.

We Offer

Salary: $103,920.00 - $155,880.00 per year.
Benefits: Competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages.
Job Type: Full-time, Hybrid.

About the Company

Discover your future at Citi. Working at Citi means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Apply

Apply for IT Business Lead Analyst

Global Benefits

Discover the top benefits offered to our global workforce, designed to support your well-being, growth, and work-life balance. Explore a few of the highlights that make working with us rewarding.

Learn About Global Benefits

IT Business Lead Analyst

Job description