Job Description, Responsibilities & Requirements
About the Position
We are seeking an IT Contract Management Analyst to manage and interpret IT and software contracts, ensuring compliance and operational efficiency.
Responsibilities
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Contract Interpretation & Lifecycle Management
- Review and interpret software, SaaS, and cloud contracts, including master agreements, order forms, amendments, and statements of work.
- Extract and document key commercial and operational terms such as pricing models, usage rights, SLAs, renewal terms, notice periods, and termination conditions.
- Create, maintain, and manage contract records in ServiceNow, ensuring accuracy of entitlements, obligations, renewal milestones, and financial metadata.
- Support end-to-end IT contract lifecycle activities, including onboarding, amendments, renewals, true ups, and contract close out.
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SLA & Operational Enablement
- Translate contractual SLAs and service commitments into operational configurations within ServiceNow.
- Support the setup, maintenance, and validation of SLA definitions, performance thresholds, and measurement criteria.
- Partner with service delivery and vendor management teams to ensure contractual obligations are operationally measurable and reportable.
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Cloud & Consumption Reporting
- Support contract consumption tracking and reporting for software and cloud agreements, including prepaid and committed spend models (e.g., Azure).
- Develop and maintain consumption, burn down, and run rate reporting to monitor utilization against contractual commitments.
- Identify trends and proactively flag over consumption, under utilization, or financial risk based on usage patterns.
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Reporting, Compliance & Audit Support
- Produce recurring and ad hoc reports and dashboards related to contract performance, consumption, renewals, and financial exposure.
- Maintain accurate entitlement and contract documentation to support internal audits, software audits, and compliance reviews.
- Collaborate with technical teams to reconcile discovered usage against contractual entitlements.
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Cross Functional Collaboration
- Partner with Procurement, Vendor Management, Finance, Legal, and IT stakeholders to clarify contract terms and support data-driven decision making.
- Provide clear summaries of contract terms and risks to non-legal and non-technical audiences.
- Support continuous improvement of contract operations, reporting standards, and governance practices.
Requirements
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Preferred Qualifications
- Bachelor’s degree or other technical certification
- 2+ years of experience in IT contract administration, IT asset management, software asset management, or a related operational role.
- Demonstrated experience working with US-based IT or software contracts.
- Experience with ServiceNow Contract Management and/or SAM modules strongly preferred.
- ITIL Foundation certification preferred.
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Minimum Qualifications
- 2+ years' experience in IT Asset Management or related field.
We Offer
- Competitive salary
- Opportunity to work in a dynamic and inclusive environment
- Professional development opportunities
About the Company
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
Location: Pune, MH, IN
Work Location Type: On-site
Employment Type: Full-time
Opportunity Type: Staff
Employment Status: Temporary
Recruiter: Indranee Bindu
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