IT Customer Success Specialist (język niemiecki) / Specjalista/-ka ds. Obsługi Klienta (język niemiecki)

About the Position

IT Customer Success Specialist (język niemiecki) / Specjalista/-ka ds. Obsługi Klienta (język niemiecki)

• Na miejscu, Zdalnie
• Jelenia Góra, dolnośląskie, Polska
• Customer Success

About the Role

Working at CodeTwo as an IT Customer Success Specialist, you will be responsible for providing pre- and post-sales support to our clients in both German and Polish languages. You will be part of our Customer Success department, working in shifts from Monday to Friday, with the flexibility to work one weekend per month in the future.

Responsibilities

• Serve as an IT Specialist in the Customer Success department.
• Resolve configuration issues for our software users.
• Provide pre-sales and post-sales support to our clients via phone, email, and remote sessions in both German and Polish.

Requirements

• Experience in business customer service (email, phone, remote sessions).
• Analytical thinking and problem-solving skills.
• Positive energy, diligence, and commitment.
• Excellent interpersonal and teamwork skills.
• Strong organizational skills and technical aptitude.
• Proficiency in computer operation, Windows operating systems, Microsoft Office, and general IT topics such as email, internet, and computer networks.
• Advanced proficiency in German, both spoken and written.
• Knowledge of Exchange Server, Active Directory, SharePoint, OneDrive, and Microsoft business applications is a plus.

We Offer

• Office-based work in Wrocław or Jelenia Góra, or remote work for candidates from other regions of Poland.
• Initial training to prepare you for working with Microsoft server platforms and to familiarize you with our applications.
• Work with the latest Microsoft tools and technologies.
• Engaging and challenging tasks with commercial applications used by over 140,000 companies in 170+ countries worldwide.
• Opportunities for self-development and continuous skill enhancement.
• Relocation package for those wishing to move to Jelenia Góra.
• A direct and friendly workplace culture, ideal for those who prefer a quieter corporate environment.
• Working in one of the most beautiful locations in Poland, offering diverse sports and activities.
• Additional perks: subsidy for Multisport cards, Medicover, group employee insurance, medical package, free Polish apples, Colombian bananas and candies, team-building events, pizza days, pâté Thursdays, and a life role in the #HRejterów film.

Please note, due to the high number of applications we receive, we only inform candidates whose CVs are qualified for the next stages of the recruitment process about the reasons for not being accepted. Regardless, if your CV is not qualified for the next stages, you will receive an email notification from us.

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