IT Customer Support
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Job description
About the Position
Novalnet is a full-service payment provider. Future-oriented technologies, high standards, and consistent innovation distinguish us as a company who has always been in the growth path. To strengthen our team, we are looking for a Customer Support person for our location in Unterföhring.
Responsibilities
- You look after Novalnet customers independently in order to build up and maintain a trusting and long-term customer relationship.
- You support the sales manager in planning and controlling sales.
- Telephone support for customers in the B2B area.
- Establishing / expanding customer relationships through active, professional, and independent contact.
- Implementation of customer training.
Requirements
- Completed training (ideally IT systems clerk) with initial experience in sales or comparable qualifications.
- Experience in support / sales in B2B with public clients or indirect sales via partners.
- Independent and structured way of working as well as organizational talent.
- Social and communicative competence, especially the ability to work in a team.
- You are quick to grasp and have initial experience in the area of shop systems, CMS, CRM, and ticketing systems or similar extranet and intranet platforms.
- You have a technical understanding and work performance and customer-oriented.
- Very good written and spoken German and English.
- Good understanding of commercial and economic relationships.
- Good time management.
- Interest in financial issues.
We Offer
There are countless opportunities to steer your career in the direction that suits your lifestyle: be it moving internally to a different department, assuming managerial responsibility, or finding your calling on the other side of the world. We invest in our people and have developed a number of special programs to support team members in their careers so that they can realize their ambitions and potential. In addition, Novalnet offers its employees numerous advantages and discounts.
Please send your resume, including salary expectations and the earliest possible joining date, to [email protected] or submit your application using the ‘Apply for this job’ button on the right of this page.
We look forward to you!
About the Company
Novalnet is a full-service payment provider. Future-oriented technologies, high standards, and consistent innovation distinguish us as a company who has always been in the growth path.
© Novalnet Technologies LLC. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Novalnet Technologies LLC is a partner of Novalnet AG Germany, a leading Full Service Payment Provider located in 3 continents. Our international ‘all in one’ solutions worldwide are built to provide competitive edge to B2B & B2C customers to grow and scale in Asia, North & South America, Central & Eastern Europe with all eCommerce and payment-related requirements and value-added services from checkout to debt collection under one account. Our SaaS engine was built to cover the full eCommerce value chain supporting 100+ eCommerce systems/shopping carts (Magento, Plentymarkets, Shopware, etc.) for merchants offering 150+ payment types, risk management, real time invoicing, coupon/vouchers, dunning & debt collection, subscription & member management, transaction monitoring & reporting, debtor management, affiliate/market place management and dedicated technical support & project management as required. As a pioneer in payment services we lead the way in expanding global reach and maximum acceptance & higher conversion for customers.