IT Desktop Support Administrator
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Job description
About the Position
IT Desktop Support Administrator
Pittsburgh, PA
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
The Opportunity
CONTEXT:
This is an exciting opportunity for an experienced IT Desktop Support Administrator at Ivalua based out of our Pittsburgh, PA office. In addition to delivering high-touch local IT support, you will serve as the primary U.S. relay for our global Microsoft Intune endpoint management environment, collaborating closely with our EMEA and APAC IT Support team.
Responsibilities
Intune & Endpoint Management (US Relay):
- Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
- Manage application packaging, deployment, and update updates across the desktop environment.
- Configure and troubleshoot PCs, drivers, system updates, and printer integrations.
- Partner with global desktop engineers and administrators in EMEA and APAC to maintain global workstation standards.
Local Office & User Support (Pittsburgh Office):
- Manage employee IT onboarding and offboarding, hardware provisioning, and initial IT training.
- Handle end-to-end IT support requests (troubleshooting laptops, software, hardware accessories, and user account issues).
- Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock/inventory tracking.
- Provide hands-on setup, maintenance, and user support for office meeting room audio/visual systems.
- Ability to safely lift, carry, push, or pull equipment and items weighing up to 50 lbs. as needed to perform essential role functions.
Network & Security Collaboration:
- Administer user access rights and identity management in alignment with the principle of least privilege. Manage physical office access control systems (keycards/badges) and digital access permissions for internal tools, applications, and network resources.
- Act as the Pittsburgh local point of contact for LAN and Wi-Fi infrastructure support, assisting the central Infrastructure team with troubleshooting and hardware management.
- Serve as the local IT Security contact: uphold security policies, maintain computer security hygiene, and collaborate with the Infosec team on threat analysis and remediation.
Requirements
Skills and Experience:
- Bachelor’s degree in relevant field preferred with a minimum of 5 years of relevant professional experience, OR Master’s degree in relevant field with a minimum of 3 years relevant professional experience, OR Equivalent combination of education and experience.
- Microsoft Intune: Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
- Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
- Core Technical Knowledge:
- Application packaging, driver deployment, and printer management.
- Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
- Good computer and network security awareness.
Soft Skills:
- Self-Motivated & Autonomous: Strong initiative to drive local projects and maintain office IT health with minimal day-to-day oversight.
- Customer Service & Empathy: Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
- Global Collaboration & Cultural Sensitivity: Ability to work seamlessly across diverse teams, global offices, and differing time zones.
- Prioritization & Pressure Management: Skill in balancing urgent local end-user support ticket resolution with longer-term global infrastructure projects.
- Effective Technical Communicator: Clear oral and written communication skills; able to translate technical concepts into simple terms for non-technical users and document procedures accurately.
We Offer
- Competitive salary range: $48,750 - $81,250
- Uncapped commission plan
- Comprehensive benefits including medical, dental, vision, retirement (with company match), and more
- Hybrid working model (3 days in the office per week)
- Snacks and weekly lunches in the office
- Opportunities for professional growth and career development
- Inclusive and diverse work environment
About the Company
At Ivalua, we embrace diversity and equity to create an inclusive workplace. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
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