IT End User Support Specialist
Primary stack
Job description
About the Position
LRS Consulting Services is seeking an experienced IT End User Support Specialist for a 6-month contract-to-hire opportunity in Central Illinois. This role offers a chance to join a team that has been delivering IT excellence for over four decades. If you have the IT end user support expertise that we need, submit your resume now!
Responsibilities
- Provide 2nd level contact and support of customer issues either in person, over the phone, or via remote support tools.
- Work with users to determine the nature of issues, document request information, walk users through the problem-solving process, and document resolution.
- Partner and collaborate with IT Operations and Enterprise Applications teams to provide the best experience for all users. This may include supporting activities such as desktop imaging, application administration/configuration, hardware deployments, and setting up new equipment.
- Assist in the development and maintenance of IT training materials and Knowledge Base articles.
Requirements
- Minimum of 5 years of experience in Technical End User Support (Supporting, Installing PC Hardware, Supporting, Troubleshooting, Installing IT applications).
- Experience with Active Directory and Group Policy is a plus.
- Experience working with IT ticketing systems.
- Excellent interpersonal skills and the ability to work effectively with a diversity of personalities.
- Approachable, respectful, and effective communication skills with a commitment to improving the end-user experience.
- Strong technical background in desktop (Mac/Windows) and cloud application support.
- Telephone and mobile technical experience.
- Ability to effectively communicate in English (written & verbal).
- Permanent authorization to work in the USA for any employer.
We Offer
- Competitive hourly rate between $20 - $35 depending on experience.
- Opportunity for a contract-to-perm position.
- Work with a company that values quality, flexibility, and strong client relationships.
About the Company
LRS Consulting Services has been delivering IT excellence for over four decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts, combined with your technical expertise, equal career possibilities for you. So let’s get to work!
Note: LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.
For additional information on how we handle your data, see www.LRS.com/privacy.
What to do if you suspect fraud:
If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc.
IMPORTANT NOTES:
- All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
- We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
- LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
- All genuine job opportunities are listed directly on our official careers portal at Careers.
© Levi, Ray & Shoup Inc. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.