About the Position

IT Engineer, MENA

Abu Dhabi

About Brain Co.

Brain Co. builds AI-native operating systems for large, regulated institutions. Each system is built for a specific industry, powered by agents that push real workflows forward. Underneath it all is Atlas, our proprietary platform that keeps customers in control, secure by design, and never locked into one model.

Our Mission

Rebuild how the world works, to make institutions work better for the people they serve.

Why Now

Brain Co. is entering its next phase of production deployments on a national scale with an elite team built from Palantir, Google, Meta, and Nvidia, and a growing footprint across government, insurance, health, and financial services.

Joining now means shaping both the company and a new category of applied AI. Every project here ships to production and is expected to create measurable customer value and impact.

The Role

As our IT Support Engineer, you’ll be the frontline of our IT operations - keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.

Responsibilities

Help Desk & Employee Support

First-line IT support for a 70+ person team - hardware, software, and account issues
On-site and remote support across macOS and Windows
Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
Execute provisioning workflows and fulfill access requests per our access entitlement model
Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

Run offboarding on last days: disable accounts, revoke access, recover equipment
Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

Own the access request queue and fulfill approved requests within our 2-hour SLA
Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

Support conference room AV across office locations - setup, troubleshooting, and keeping meetings running
Help maintain office network infrastructure and troubleshoot connectivity issues
Serve as the IT point-of-contact for our MENA offices - remote support, new hire setup, and hardware logistics

Requirements

Have 2+ years of IT support or helpdesk experience, ideally at a startup
Are comfortable in Okta - provisioning, groups, and SSO troubleshooting
Have run onboarding and offboarding workflows and understand the security stakes
Are organized and dependable - you juggle open requests without dropping the ball
Communicate clearly with non-technical employees
Work independently and surface issues proactively

Nice to Have

Google Workspace administration
MDM experience (Jamf, Kandji)
SOC 2 access control or IT audit exposure
Basic scripting (Python, Bash)

We Offer

Real ownership from day one - you’ll run IT operations, not just execute tickets
Work at a company deploying AI to governments, hospitals, and critical industries
Competitive hourly compensation

IT Engineer, MENA

Job description