IT Field Service Technician

About the Position

Job-Id: 20022

IT Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Location: USA – San Antonio, TX
• Employment Type: Full-time
• Salary: $20 – $22 USD per hour

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Responsibilities

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.

Key Responsibilities:

• Provide technical support for PCs, printers, servers, and data center equipment
• Communicate professionally with clients and ensure satisfaction
• Install, upgrade, and repair IT hardware and infrastructure
• Collaborate with dispatch, engineers, and project teams
• Troubleshoot hardware, software, and network issues
• Support HP servers and enterprise environments
• Track inventory and provide service updates

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Requirements

• Minimum of 1 – 2 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
• Willingness to commute long distances between customer sites and must have a valid driver's license.
• Available to work a rotational 24/7 on-call; scheduled shift.
• Ability to lift and carry equipment up to 50 lbs.
• Must possess a valid REAL ID-compliant identification at the time of hire as required for federal customer site access.
• Candidates must be legally authorized to work in the US on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.

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We Offer

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Car Allowance/ KM Allowance
• Vision Insurance

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About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.