IT Help Desk Technician – Level 3 SkillBridge Fellow
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Job description
About the Position
IT Help Desk Technician – Level 3 SkillBridge Fellow
Join Divers Alert Network (DAN) as an IT Help Desk Technician – Level 3 SkillBridge Fellow in Durham, North Carolina. This role is designed for transitioning Service Members with advanced technical experience who are seeking structured exposure to enterprise infrastructure operations, systems administration, cybersecurity support, and critical incident management within a mission-driven nonprofit environment.
Responsibilities
- Provide technical support for enterprise systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions.
- Gain hands-on experience supporting enterprise technology systems.
- Collaborate with IT leadership, systems engineers, cybersecurity personnel, vendors, and operational stakeholders.
- Focus on advanced enterprise troubleshooting, infrastructure operations, cloud technologies, cybersecurity processes, disaster recovery planning, and operational continuity support.
Requirements
- Advanced technical experience in IT Support, Cybersecurity, and Systems Administration.
- Familiarity with Cloud Technologies, Disaster Recovery, and Incident Management.
We Offer
- Structured training program conducted under supervision for professional development purposes.
- Opportunity to develop enterprise-level technical and operational support competencies.
About the Company
DAN’s Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization’s global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.
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DAN.COMwas founded in 2014 and focuses solely on solving the biggest problems that the domain industry faces. Our platform makes a change of control and ownership of domains easier, safer and faster.DAN.COMis rated as the best domain marketplace in the world and fifth-best online marketplace overall according to Trustpilot.You may think..Domains? This is a global marketplace that has been traditionally slow and non-transparent. We are changing that. We are leading the way in transforming this space already and we haven’t even scratched the surface of what is possible and what we want to create.Our product is a well organised monolith written in Rails. Why rails? because it lets us get shit done. our product is always evolving and we are always innovating.This is where you come in...If you are are looking for a role where you will be challenged to think outside of the box, to stay innovative, produce clean and organised code, iterate fast, then this will be the right place for you....
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