IT Helpdesk Engineer

About the Position

IT Helpdesk Engineer

ARRISE is seeking a dedicated IT Helpdesk Engineer to join our team in Bucharest. As an IT Helpdesk Engineer, you will be responsible for providing technical support, managing IT infrastructure, and ensuring seamless IT operations.

About Us

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning multiple countries, and we are always looking for new opportunities to grow.

Responsibilities

• Serve as the single point of contact for all IT-related queries and incidents.
• Log, categorize, prioritize, and manage support requests within the Jira Service Desk system.
• Provide 1st and 2nd line technical support, troubleshooting hardware and software issues.
• Support and maintain core IT infrastructure, including Active Directory, Microsoft 365, and local area network (LAN) services.
• Take full ownership of assigned incidents and service requests, ensuring resolution within agreed service levels.
• Diagnose and resolve technical issues efficiently using all available troubleshooting tools and resources.
• Coordinate with external vendors and third-party support providers for advanced or specialized assistance.
• Maintain and manage IT asset inventory, including hardware lifecycle tracking and onboarding/offboarding documentation.
• Support procurement processes for IT equipment and software.
• Deliver a high standard of customer service, adhering to IT service management best practices.
• Develop and maintain user guides, knowledge base articles, and support documentation.
• Provide basic end-user training and guidance on Microsoft Office applications and other business systems.

Requirements

• Fully on-site role based in Bucharest.
• Strong practical experience with Active Directory, Microsoft 365, Intune, and SharePoint.
• Advanced knowledge of Windows, macOS, and Linux operating systems.
• Proven experience in a similar role such as System Administrator, Network Administrator, or IT Support Engineer.
• Solid understanding of networking concepts and infrastructure.
• Experience working with databases and maintaining IT platforms across multiple operating systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant professional certifications are an advantage.
• English proficiency at intermediate level or higher (B1+). Basic knowledge of Polish (A2 or higher) is considered a plus.

We Offer

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons and gym access.
• Competitive salary level.
• Private Health Insurance.
• Free daily meals.
• Free Gym/Sports Card.
• Learning Hub.

About the Company

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide. We deliver everything from product and platform to marketing, compliance, technology, and more.

Our Values

• Persistence: We never give up and are determined to be the best at what we do.
• Respect: We value and respect our clients, their players, and our team members.
• Ownership: We take ownership of our work and consistently deliver in a reliable manner.

Job Location

Romania

Calea Rahovei 240, Bucharest

Apply Now

Be part of the future of iGaming with ARRISERS! Seeing a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!