About the Position

IT helpdesk medewerker – Regio Antwerpen (Heist-op-den-Berg)

Kaspar Solutions, a growing ICT company with a strong reputation in software development, is looking for a communicative and helpful Helpdeskmedewerker to join our team in Heist-op-den-Berg.

• Full Time
• Location: Heist-op-den-Berg, Belgium
• Posted: 3 weeks ago

Responsibilities

As a Helpdeskmedewerker, you will be the first point of contact for users, ensuring smooth and high-quality support. Your daily tasks will include:

• Working with an existing ticketing system to correctly register, follow up, and resolve incidents.
• Ensuring continuous service delivery by solving incidents carefully and efficiently, and keeping users informed about progress.
• Identifying recurring problems, mapping them out, and actively contributing to structural improvements in support and service delivery.

You will be part of a project environment that encourages personal input, creativity, and knowledge sharing during our internal meet-ups or casual coffee breaks.

Requirements

• Positive, communicative, and helpful attitude.
• Proficiency in MS Office.
• Ability to work accurately and independently, taking responsibility for your tasks.
• Strong customer orientation, excellent communication skills, and no fear of the phone.
• Fluency in Dutch and intermediate proficiency in French.
• SQL knowledge is a plus.
• Solution-oriented thinking and efficient problem-solving skills.
• Critical and constructive thinking about improvements.
• Ability to work both independently and as part of a team.
• Communicative, stress-resistant, and enjoys challenges.
• A true team player who is always ready to assist colleagues.
• Stress-resistant with good time management skills.
• A sense of humor (we have it too!).

We Offer

• A growing, informal work environment where everyone’s voice is heard and every opinion counts.
• An attractive salary package with extra-legal benefits.
• Hybrid working – work/life balance is a given.
• 38-hour workweek with 24 vacation days (20 legal + 1 extra day per quarter).
• 1 extra day off per year as a ‘feel good day’.
• Meal vouchers, net reimbursement, and other nice extras.
• Investment in your education and development – we grow together.
• A team of fun, creative colleagues who enjoy having fun alongside work.
• Regular sports challenges, café visits, team-buildings, and other activities organized by our party committee.

About the Company

Kaspar Solutions is more than just a job; it’s a place where you can truly make a difference.

Ready to become part of our Kaspar family?

Send your CV and motivation letter today and discover why working at KasparSolutions is not just a career step, but a step towards more fun, growth, and impact.

Apply now – we look forward to meeting you! Please send your CV to Gaëlle Devogelaere at [email protected].

Who knows, see you soon!