IT Helpdesk Specialist (German)

About the Position

IT Helpdesk Specialist (German)

Build technologies that matter

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

Responsibilities

• Provide 12/5 Helpdesk support
• Monitor system support and troubleshoot problems
• Analyze root causes of Level 1 and Level 2 malfunctions and provide resolutions
• Resolve Level 1 and Level 2 problems within the defined schedules and service level agreements
• Drive incident resolution and process improvements to minimize impact to the production environment and business partners
• Develop a support plan to prioritize and resolve issues
• Address customer issues promptly and accurately
• Work closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents
• Develop preventive measures and document issue resolution procedures

Requirements

• Advanced written and verbal proficiency in German
• Advanced written and verbal proficiency in English
• Experience in working as Helpdesk or support specialists
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in a multi-user environment
• Base knowledge of Active Directory and Exchange
• Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
• Ability to exercise good judgment, independently assess risk, and make critical decisions

Locations

• Ohrid, MK
• Skopje, MK
• Bitola, MK

Your Way In Starts Here

Application

Send us your application, we are ready to hear your story and explore how we can grow together.

Review

Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions.

Talent Acquisition Interview

You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.

Technical Interview

Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.

Customer Interview

For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.

Job Offer

If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.

Welcome!

Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.

About the Company

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.