IT Logistics Operations Agent

About the Position

Are you ready to discover the role of an IT Logistics Operations Agent in Netcompany?

As an IT Logistics Operations Agent, you will:

• Receive and review incoming IT logistics requests from end-users, service teams and other authorised stakeholders.
• Check that each request contains the information required for execution; request clarification or additional information when needed.
• Register, update, assign and track logistics requests in ServiceNow HAM / SNOWHAM throughout their lifecycle until completion.
• Translate approved requests into the appropriate operational logistics action, such as equipment preparation, delivery, collection, return, relocation, swap or other asset movement.
• Perform the required administrative encoding and asset updates in accordance with the applicable procedures.
• Ensure consistency between the logistics request, the physical asset movement and the information recorded in ServiceNow HAM and ABAC Assets Forms.
• Coordinate request execution with warehouse/logistics operators, distribution teams, field technicians and other support teams.
• Monitor open requests, follow up on pending actions, identify blockers and escalate exceptions or discrepancies when required.
• Support periodic inventory checks, reconciliations and audits by providing traceable and reliable transaction information.
• Produce basic operational reports and activity follow-up information when requested.

Responsibilities

• Receive and review incoming IT logistics requests
• Check request information and request clarification when needed
• Register, update, assign and track logistics requests in ServiceNow HAM / SNOWHAM
• Translate requests into operational logistics actions
• Perform administrative encoding and asset updates
• Ensure consistency between logistics requests and physical asset movements
• Coordinate request execution with various teams
• Monitor open requests and escalate exceptions or discrepancies
• Support inventory checks, reconciliations and audits
• Produce operational reports and activity follow-up information

Requirements

• Bachelor's degree in IT, Computer Science or related field with at least 3 years of experience in IT logistics, asset administration, stock coordination, service operations or a comparable function.
• Very good knowledge of English and French (minimum B2 level)
• Good understanding of IT equipment logistics and asset lifecycle processes and working knowledge of ServiceNow
• Very good command of Microsoft Office applications, particularly Excel and Outlook
• Strong attention to detail and a disciplined approach to data quality, traceability and procedure compliance
• Ability to analyse requests, identify missing information and follow an operational workflow from intake to closure
• Good organisational skills, with the ability to manage multiple requests and priorities in parallel.
• Customer-oriented communication skills and the ability to collaborate effectively with operational and technical teams

Nice to Have

• Previous experience with ABAC Assets Forms or European Commission asset-management processes
• Experience in an EU Institution or a comparable large, structured organisation
• ITIL Foundation certification
• Knowledge of an additional EU language
• Experience with operational reporting, inventory reconciliation or asset audits and with Hardware Asset Management (HAM)

We Offer

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

About the Company

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Workplace

Brussels, Belgium

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.