IT Manager

Sede/Milano, Parma

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About the Position

In Caffeina, we are looking for an IT Manager to join our Corporate Team in Milano and Parma. The ideal candidate will play a key role in managing, evolving, and securing the technological ecosystem that allows our Creators to operate efficiently, securely, and innovatively. This person combines a systemic vision with a strong spirit of innovation and is ready to lead the change that AI is bringing to Digital Agencies, keeping the company's infrastructure always at the cutting edge.

About this Role

As an IT Manager at Caffeina, you will join the Corporate Team with a key role in managing, evolving, and securing the technological ecosystem that allows our Creators to operate efficiently, securely, and innovatively. You will be responsible for the technical governance of Caffeina's IT infrastructure, with the opportunity to develop strategic projects that directly impact operational efficiency, security, and the technological experience of our people. Your scope of action will range from the design to the management and optimization of the IT systems of our offices (Parma, Milano, Roma), to the management of endpoints in the hands of our Team (MacBook and iPhone) through cloud services (Google Workspace and Jamf) that allow them to work in hybrid working. You will collaborate closely with the Corporate Manager and with the different company units, contributing to the innovation of internal processes, the adoption of AI solutions, and the training of the team.

At Caffeina, we believe that diversity is the spark that ignites the best ideas. For this reason, we offer an extremely inclusive work environment and evaluate each application based on skills and potential, without any discrimination based on age, gender, identity, sexual orientation, disability, origin, culture, or other factors protected by law. All applications for IT Manager are evaluated individually. We use a tool for managing the selection process to communicate with candidates. Sometimes, unfortunately, responses are filtered as Spam: remember to check your folder.

Responsibilities

Infrastructure and Equipment Management

• Manage and monitor the network infrastructure (Fortinet), connectivity, and IT services of the offices, intervening proactively to resolve issues reported by monitoring systems.
• Coordinate the management and maintenance of the technological hardware infrastructure in our HQs in Parma, Milano, and Roma, overseeing meeting rooms, video conferencing systems (Logitech), digital signage (Yodeck), smart/IoT devices, access control, NAS, and video surveillance.

Endpoint

• Administer Apple devices (MacBook, iPhone, iPad) via MDM (Jamf Pro), governing their complete lifecycle and automating provisioning, maintenance, and update processes through scripts, patching, and policies.
• Evaluate new solutions to increase the security, scalability, and sustainability of device management.

Cloud Services Management

• Act as the point of reference for Google Workspace and Microsoft 365, managing users, services, and licenses, and studying statistics and insights to propose optimization strategies.
• Administer Adobe products and vertical tools (Figma, Meta Business Manager, Sprinklr, etc.), taking responsibility for license management, authentication methods, and usage monitoring.

Cybersecurity

• Define, implement, and monitor cybersecurity strategies to protect data, endpoints, and services, leveraging tools such as Jamf Protect and Cyberoo for remediation processes.
• Organize Phishing Simulation, Vulnerability Assessment, and Penetration Test activities, collaborating in the definition of policies and procedures in IT, Security, and Data Protection areas, also for our vertical agency Dynamo.

AI, Automation, and Innovation

• Identify, test, and study AI and automation solutions to improve efficiency, helpdesk, asset management, and knowledge sharing, collaborating with stakeholders to co-design new workflows.

Support for Creators and Internal IT Culture

• Continuously improve onboarding/offboarding processes and the user experience related to IT systems.
• Organize workshops, Booster Camps, and training moments on tools, security, and technologies.
• Produce and supervise knowledge sharing content (guides, wikis, playbooks, etc.) with a view to continuous empowerment.

External Suppliers

• Continuously improve onboarding/offboarding processes and user experience, organizing workshops, Booster Camps, and producing knowledge sharing content (guides, wikis, playbooks).

Helpdesk

• Monitor and optimize the effectiveness of Helpdesk activities by analyzing metrics and tickets, acting as an escalation point for complex issues, and promoting the use and automation of the ticketing system through AI.

Who You Are

• At least 5+ years of experience in IT roles in digital companies, creative agencies, tech startups, or highly dynamic environments.
• Mastery of Apple environments and expertise in the use and configuration of cloud-first systems.
• Solid knowledge of Cybersecurity, MDM, networking, and automation topics.
• Experience with Google Workspace, Microsoft 365, Jamf Pro, and specialized SaaS tools.
• Work with rigor and precision, and know how to structure processes and documentation clearly.
• Communicate effectively and adapt to interlocutors from all areas and levels.
• Understand business needs and align IT strategies with the company's overall objectives.
• Effectively manage your time and identify the right priorities to ensure operational continuity.
• Passionate about technology, curious, autonomous, and with a strong spirit of initiative.
• Excellent knowledge of the English language.

What We Offer

• For this role, we offer a package between €35,000 and €50,000, based on experience, seniority, and skills.
• Satispay meal vouchers.
• Welfare package.
• Psychological and nutritional support with Serenis.
• Apple workstation and equipment.
• Welcome Kit.
• Training and events offered by Caffeina.
• Coffee & water 24/7.

The Team You’re Gonna Work With

You will be part of the Corporate area, led by Henry Sichel (Founder & Managing Partner) and work in the Team with Andrea Pettinaroli (Corporate Manager).

Founder & Managing Partner

Henry Sichel

Corporate Manager

Andrea Pettinaroli

Projects You’re Gonna Make Yours

Can't wait to put your skills into practice?

Come and contribute to projects like these.

ARISTON

Easy by default, powerful on demand.

T-DATA

A new digital visual identity.

TRANSMEC

A new digital experience.

Our Culture

Caffeina is rooted in a solid corporate culture and an excellent team that never settles for mediocrity. We set the bar high to achieve the best results. Our team enjoys transparency and information sharing: this way, everyone can participate in decisions.

We work in a serious corporate climate when necessary, and festive whenever possible. Common and individual successes are celebrated in an original, genuine, and fun way.

Discover our culture