IT Monitoring Support Engineer (L2)

About the Position

IT Monitoring Support Engineer (L2)

Warsaw, Poland

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Working Conditions

• Cooperation model: B2B contract
• Contract type: Long-term cooperation
• Probation period: 3 months
• Work location: Office-based in Warsaw (with potential flexibility after onboarding)

Working hours:

• Initial period – standard business hours
• After onboarding – possibility of shift-based schedule (no night shifts)
• Stable, long-term cooperation within a structured ICT environment
• Exposure to hybrid infrastructure (on-premise, virtualization, cloud)
• Opportunity to work with enterprise monitoring and infrastructure tools

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About the Role

We are looking for an IT Monitoring / Support Engineer who will join our team and support daily monitoring operations, helping ensure the stability and availability of our IT environment. This role is focused on hands-on operational work, including monitoring systems, handling alerts and incidents, and supporting infrastructure teams. It is also a great opportunity to develop skills in monitoring and infrastructure over time.

You will work closely with experienced team members, gradually taking on more responsibility and developing your expertise in monitoring tools and environments.

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Responsibilities

Monitoring Operations & Incident Handling

• Supporting daily operation of monitoring systems (SCOM, Zabbix, Grafana)
• Monitoring infrastructure health, availability, and performance
• Handling alerts, incidents, and events generated by monitoring systems
• Analyzing alerts and reducing false positives through basic tuning
• Working with ticketing systems (incident tracking, escalation, documentation)
• Ensuring structured troubleshooting and SLA-based response
• Supporting the monitoring team in day-to-day operations and acting as backup when needed

Monitoring Development & Improvement

• Supporting onboarding of systems and services into monitoring
• Assisting in improving alert configurations, dashboards, and monitoring logic
• Gradually developing skills in monitoring tools and observability practices

Infrastructure & Support

• Supporting administration of Windows Server and Linux (Ubuntu) environments
• Assisting with basic server operations (health checks, troubleshooting, patching support)
• Supporting infrastructure-related issue resolution in cooperation with internal teams
• Occasional, ad-hoc IT support for office users

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Requirements

• Required Skills & Experience

  • 1–3 years of experience in IT support, infrastructure, or monitoring-related roles
  • Hands-on experience with at least one monitoring tool (e.g. Zabbix, SCOM, Grafana)
  • Basic to solid understanding of Windows Server environments
  • Practical experience with Linux (Ubuntu or similar)
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience working with ticketing systems and incident handling
  • Ability to analyze and troubleshoot technical issues (with team support)
  • Good communication skills and willingness to learn

• Nice to Have

  • Experience with VMware (basic virtual machine management)
  • Familiarity with APM tools (Dynatrace, Checkly, New Relic, Datadog, AppDynamics)
  • Basic knowledge of AWS or Microsoft Azure
  • Scripting skills (PowerShell, Bash)
  • Experience with automation of simple operational tasks
  • Experience with SCCM / MECM or Microsoft Intune
  • ITIL knowledge

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We Offer

• Work in a stable, well-structured environment
• Gain hands-on experience with enterprise monitoring tools
• Develop your skills in monitoring, infrastructure, and cloud environments
• Be part of a team where you can learn, grow, and take on more responsibility over time

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About the Company

[Company description if present]