IT Onsite Support Technician in Tampere
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Job description
About the Position
Job-Id: 20297
IT Onsite Support Technician in Tampere
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Finland – Tampere
- IT
- Full-time
Responsibilities
- Act as the primary onsite IT contact for business users and production teams, providing physical and deskside support for Windows workstations, laptops, mobile devices and tablets.
- Handle IMACD of user devices and peripherals and support Microsoft Office and corporate applications.
- Manage hardware lifecycle, asset tracking and inventory.
- Participate in major incident resolution and business continuity activities.
- Coordinate with Service Desk, Infrastructure, Workplace, Security and Application teams.
- Support field services, hardware installations and cabling activities.
- Coordinate with automation and application vendors, network providers and third-party support teams, escorting and supervising vendors onsite.
- Ensure proper documentation and closure of vendor-related incidents and requests.
- Ensure compliance with Client IT policies, operational procedures and safety requirements.
Requirements
- Hands-on experience administering Windows 10/11
- Good working knowledge of Microsoft 365 applications
- Experience with Active Directory and user administration
- Experience with hardware, asset management and printing technologies
- Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
- Familiarity with ITSM tools such as ServiceNow or Remedy
- Exposure to manufacturing IT, production environments and OT operations
- Working knowledge of Incident, Problem and Change Management processes
We Offer
- International job opportunities
- Collective agreement
About the Company
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
© Hemmersbach. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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