IT Onsite Technician

About the Position

Job-Id: 20197

IT Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Location: MADRID, Spain
• Employment Type: Full-time

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Responsibilities

• Provide first-line technical support and serve as the primary contact for users.
• Troubleshoot hardware and software issues and resolve user incidents.
• Perform IMACD activities (install, move, add, change, and dispose of workstations).
• Install, configure, maintain, and upgrade hardware and software.
• Manage user accounts and document resolutions in the ticketing system.
• Support onsite technicians, remote offices, and meeting room equipment.
• Coordinate with external service providers and vendors.
• Attend weekly meetings with international teams and maintain IT asset inventory.

Requirements

• 2–3 years of PC and laptop hardware support experience.
• Experience supporting local and remote users, including VIP users.
• Knowledge of Active Directory and user account management.
• Experience using IT ticketing systems to log and track incidents.
• Ability to provide Smart Hands/Hands and Eyes support.
• Experience with hardware deployment, upgrades, and inventory management.
• Strong troubleshooting, communication, and customer service skills.
• Good English communication skills for working with international teams.

We Offer

• Unlimited employment contract
• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.