IT Operations Analyst
Primary stack
Nice to have's
Job description
About the Position
IT Operations Analyst
Argentina, Remote
About Sezzle
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
Responsibilities
- Be the main point of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices.
- Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion.
- Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to continue to be a more proactive IT Operations team.
- Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security.
- Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work.
- Conduct IT Operations onboarding training for new hires, as well as processing IT-focused employee termination responsibilities.
- Contribute to existing and future IT audit work on access control history and quarterly software vendor audits.
Requirements
- Fluent in English.
- Experience between 2 - 6 years.
- Team-oriented mindset, excellent communicator, patient, and a willingness to learn.
- Demonstrated experience working with large language model tools like Claude to enhance productivity, research, and communication.
- Systems and skills knowledge should include:
- Cloud-based productivity suite administration.
- macOS device management and configuration using enterprise tools.
- IT service management platforms with experience in ticket automation and workflow design.
- Enterprise Windows device management using third-party solutions.
- Productivity software suite administration.
- Management of enterprise endpoint security platforms.
Nice to Have
- Ability to be a self-starter:
- Identify a problem.
- Assess the situation and any variables.
- Work quickly and accurately to resolve the problem.
- Identify areas where processes can be improved to reduce the reoccurrence of existing problems.
- Take the initiative and work autonomously to implement the improvement.
- Ability to react to a rapidly changing organization with a true start-up mentality.
- Experience and comfort working on an agile team – familiar with Jira ticketing classification, pointing, and meeting workflows.
- Possess a high level of organization with the ability to document workflows accurately and in a manner that can be replicated.
- Experience working with PCI-DSS, SOC 2 Type 2, and CIS controls; specifically in implementation, documentation, administration, and continued adherence to these controls.
We Offer
- Compensation: The compensation range for the role is $2,000 - $2,600 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.
About You
- You have relentlessly high standards - continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success-and much of the fun-lies in developing new ways to do things.
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
What Makes Working at Sezzle Awesome?
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
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