IT Operations Analyst

About the Position

Sezzle is revolutionizing the shopping experience by blending cutting-edge technology with seamless, interest-free installment plans. We are seeking a talented IT Operations Analyst to join our dynamic team in Colombia. This role offers an exciting opportunity to thrive in a fast-paced environment and contribute to our mission of financially empowering the next generation.

Responsibilities

• Be the main point of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices.
• Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion.
• Contribute to working down assigned items in our existing Jira backlog of initiative-based elements.
• Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security.
• Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work.
• Conduct IT Operations onboarding training for new hires and process IT-focused employee termination responsibilities.
• Contribute to existing and future IT audit work on access control history and quarterly software vendor audits.

Requirements

• Fluent in English.
• Experience between 2 - 6 years.
• Team-oriented mindset with a willingness to step up when needed.
• Demonstrated experience working with large language model tools to enhance productivity, research, and communication.
• High aptitude in cloud-based productivity suite administration, macOS device management, IT service management platforms, Windows device management, productivity software suite administration, and enterprise endpoint security platforms.

Preferred Knowledge and Skills

• Ability to be a self-starter with problem-solving skills.
• Experience and comfort working on an agile team.
• High level of organization with the ability to document workflows accurately.
• Experience working with PCI-DSS, SOC 2 Type 2, and CIS controls.

About You

• High standards: Continually raising the bar and driving great results.
• Innovative: Not bound by convention and always developing new ways to do things.
• Action-oriented: Value calculated risk-taking and speed in business.
• Trustworthy: Listen attentively, speak candidly, and treat others respectfully.

We Offer

• Competitive compensation range of $2,000 - $2,600 USD GROSS per month as a contractor.
• Opportunity to work in a rapidly growing fintech company.
• Remote work options.

About the Company

Sezzle is on a mission to financially empower the next generation by revolutionizing the shopping experience. We are building an innovative, dynamic team passionate about creating a unique shopping journey. Join us to help shape the future of fintech and retail.

Apply

Due to the requirements of the position, only English resumes will be accepted. If you are interested in this opportunity, please apply with your resume and cover letter.