IT Operations Analyst (m/w/d)

About the Position

IT Operations Analyst (m/w/d)

Würth IT GmbH is seeking a dedicated IT Operations Analyst to join our team in Niedernhall-Waldzimmern, Germany. This role involves ensuring stable and efficient IT operations globally, collaborating with teams in Malaysia and Canada.

Responsibilities

• Analyze and resolve issues in collaboration with technical teams and external partners.
• Develop and enhance observability solutions for services and process chains, including metrics, logs, alerts, dashboards, and service-oriented monitoring.
• Monitor, operate, and optimize job queues and batch processing in SAP; analyze failed or delayed jobs and ensure timely recovery.
• Ensure reliable SAP print operations using VPSX (LRS software), including spool processing, print queues, output devices, and error analysis.
• Handle incidents, service requests, problems, and changes according to established ITSM processes, documenting causes and actions.
• Maintain technical operational documentation and provide information for service audits, inspections, and handovers. Contribute to the continuous improvement of availability, operational stability, transparency, and automation.

Requirements

• Degree in Computer Science, Information Technology, or a related field, or equivalent IT training.
• Initial professional experience and solid knowledge in IT infrastructure and the operation of complex, integrated IT environments.
• Practical experience with monitoring and observability, including the analysis of metrics, logs, alerts, and technical dependencies.
• Proficiency in ITSM processes, particularly incident, problem, and change management.
• Good to very good English skills, both written and spoken.
• Willingness to work in shifts during the week and on-call weekends.
• Willingness to travel for business to various countries (e.g., Canada, Malaysia) for at least one month per year.

We Offer

• Permanent employment contract
• Flexible working hours
• Mobile working
• 30 days of vacation per year (prorated for part-time employment)
• Variable compensation
• Workation (up to 30 days per year, in selected countries)
• Sabbatical (after 3 years of service)
• Modern work equipment
• Onboarding day and individual training program
• Regular fruit day at most locations
• Opportunity to participate in Fit mit Würth health management (Wellpass, 7Mind & Lifesum)
• Health days with free consultation by medical professionals
• Company sports groups offered at selected locations
• Employee running group at selected locations
• Career programs and perspectives
• Opportunities for professional development, e.g., at the Würth Academy
• Support for external further education
• Internal leadership training by the Würth Business Academy
• Flat hierarchies & a respectful company culture
• Employee and cultural events
• Discounts (employee shop, corporate benefits)
• Free hot and cold drinks at most locations
• Employee referral program
• Loyalty bonus, birth and marriage allowance, anniversary bonuses
• Reimbursement of moving expenses under certain conditions
• JobRad and JobTicket
• Offer of the Würth company health insurance

About the Company

Würth IT GmbH is part of the Würth Group, a global leader in the distribution of fasteners, assembly, and workshop materials. We are committed to creating a diverse and inclusive work environment where all individuals are valued and respected. We welcome applications from people with diverse backgrounds and life experiences, regardless of gender identity, nationality, ethnic and social origin, religion or belief, disability, age, or sexual orientation. Part-time applications or those not fully meeting all requirements are also welcome, as motivation, eagerness to learn, and development potential are equally important to us.

Location: Niedernhall-Waldzimmern

Contact Information:

Würthstr. 2

74676 Niedernhall-Waldzimmern

+49 7940 930-0

+49 7940 930-31000

[email protected]

https://www.wuerth-it.com