IT Operations Analyst
Primary stack
Nice to have's
Job description
About the Position
IT Operations Analyst
Sezzle is revolutionizing the shopping experience by blending cutting-edge technology with seamless, interest-free installment plans. We are seeking a talented IT Operations Analyst to join our dynamic team in Latin America. This role offers an exciting opportunity to thrive in a fast-paced environment with strong prospects for growth.
Responsibilities
- Be the main point of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices.
- Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion.
- Contribute to working down assigned items in our existing Jira backlog of initiative-based elements.
- Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security.
- Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work.
- Conduct IT Operations onboarding training for new hires and process IT-focused employee termination responsibilities.
- Contribute to existing and future IT audit work on access control history and quarterly software vendor audits.
Requirements
- Fluent in English.
- Experience between 2 - 6 years.
- Team-oriented mindset with excellent communication skills.
- Demonstrated experience working with large language model tools like Claude.
- High aptitude in cloud-based productivity suite administration, macOS device management, IT service management platforms, enterprise Windows device management, productivity software suite administration, and enterprise endpoint security platforms.
Nice to Have
- Ability to be a self-starter and identify areas for process improvement.
- Experience and comfort working on an agile team.
- High level of organization with the ability to document workflows accurately.
- Experience working with PCI-DSS, SOC 2 Type 2, and CIS controls.
We Offer
- Competitive salary range of $2,000 - $2,600 USD GROSS per month as a contractor.
- Opportunity for continued growth and increased ownership.
- Dynamic and innovative work environment.
About the Company
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
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