IT Operations Engineer

About the Position

IT Operations Engineer

Location: Pittsburgh, Pennsylvania, United States

Company Overview

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. At Ivalua, we are a global community of exceptional professionals who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. Our leading cloud-based spend management platform empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity.

Learn more at www.ivalua.com. Follow us on LinkedIn

The Opportunity

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of over sixty IT & Cybersecurity professionals in charge of the deployment and operations of the Ivalua Cloud, which hosts the environments for our clients around the world. It is also responsible for internal IT infrastructures, IT applications and data, IT support for our users as well as the Security monitoring & IT security handling.

We are seeking an Operations Engineer to join our Platform Engineering team. These roles provide continuous infrastructure support across staggered shifts, ensuring system stability, operational excellence, and seamless handoff between coverage windows.

Responsibilities

• Execute and support infrastructure automation workflows, including running and validating pre-defined automation jobs
• Assist in the maintenance and execution of configuration management and infrastructure provisioning pipelines
• Manage and support containerized workloads, including service lifecycle operations (deployments, restarts, scaling, and troubleshooting)
• Monitor infrastructure health and respond to alerts or incidents in real-time, ensuring uptime and stability
• Perform VM lifecycle management (provisioning, resizing, decommissioning)
• Execute patch management and validate system updates
• Support vulnerability remediation and escalate complex issues
• Perform backup validation and assist in restore operations
• Maintain and update operational documentation and runbooks
• Participate in onboarding and offboarding of systems and users
• Conduct peer reviews for operational changes and tasks
• Ensure clean shift handoffs with proper documentation
• Support routine maintenance and scheduled operational activities
• Act as an operations point of contact for cross-functional teams, providing insight into system health and ongoing activities
• Assist in capacity monitoring and planning, identifying trends and escalating recommendations for scaling or optimization
• Support data-driven decisions by helping gather and report on system performance and utilization metrics
• Assist with routine maintenance and operational tasks across container orchestration environments
• Support and collaborate with senior engineers on complex issues, but operate within defined procedures for standard operations
• Contribute to establishing a consistent operational tempo, including monitoring trends, identifying anomalies, and supporting proactive maintenance

Requirements

Required experience:

• At least 3 years + experience in IT operations, systems administration, containerization, and infrastructure support
• Basic understanding of infrastructure-as-code (IaC) and configuration management principles
• Familiarity with tools used for infrastructure provisioning and automation
• Basic understanding of containerization concepts (e.g., containers, images, service orchestration)
• Basic scripting (PowerShell, Bash, or Python) for automation and task efficiency
• Understanding of networking fundamentals (DNS, IP, routing, firewalls)
• Familiarity with cloud infrastructure concepts (IaaS, VM management, storage)
• Experience with monitoring and alerting systems
• Understanding of security and vulnerability management concepts
• Familiarity with Linux and Windows-based systems administration
• Ability to troubleshoot issues across application, container, and infrastructure layers
• Proactive mindset toward identifying improvements in system performance and operational efficiency
• Bachelor’s degree in IT, or relevant field preferred with a minimum of 3 years of relevant professional experience OR Equivalent combination of education and experience

Soft skills:

• Strong attention to detail and process adherence
• Ability to work independently within defined procedures
• Strong communication and collaboration skills

We Offer

• Competitive Salary: Base range minimum: $88,000 USD, Base range maximum: $115,000 USD
• Uncapped Commission Plan: Part of the competitive compensation package
• Exceptional Benefits: Including medical, dental, vision, retirement (with company match), and more
• Hybrid Working Model: 3 days in the office per week
• Professional Development: Exceptional training and career development program
• Inclusive Work Environment: Embrace diversity and equity to create an inclusive workplace

About the Company

At Ivalua, we are dedicated to pushing the boundaries of product innovation and technology. We are a sustainable, privately held company with a stable and cash-flow positive track record for 10 years. Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued.

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