IT Operations Lead (English)

About the Position

We are seeking an IT Operations Lead to manage our internal IT team, ensuring smooth operations and support processes. Join our international team in a hybrid working format.

Responsibilities

• Team management:

  • Lead a team of internal IT engineers
  • Set priorities and monitor SLA compliance
  • Develop support processes and internal service delivery
  • Participate in hiring, onboarding, and employee development

• Internal IT support:

  • Ensure smooth operation of the employee support service
  • Organize onboarding and offboarding processes
  • Maintain corporate services, user accounts, and workstations
  • Develop a knowledge base, instructions, and service standards

• Hardware management:

  • Manage the full lifecycle of corporate hardware: procurement, delivery, inventory, repair, replacement, and disposal
  • Ensure timely delivery of equipment to employees across different countries
  • Maintain up-to-date IT asset records

• Office infrastructure:

  • Ensure the operation of office networks (LAN, Wi-Fi, VPN, VLAN)
  • Maintain internet connections and network equipment
  • Ensure the functionality of meeting rooms, printers, and access control systems
  • Participate in opening new offices and upgrading existing ones

• Local server infrastructure:

  • Maintain the fleet of local servers
  • Organize their inventory, deployment, and monitoring
  • Ensure the stable operation of internal services

• Procurement and licensing:

  • Manage the procurement process for hardware and software
  • Plan needs and budgets
  • Monitor suppliers, delivery timelines, and service quality across different countries
  • Manage licenses and subscriptions: inventory, renewals, cost optimization, and vendor communications

Requirements

• At least 5 years of experience in system administration
• At least 2 years of experience managing a team of system administrators or technical support engineers
• Experience working with distributed teams across multiple geographic locations
• Understanding of international logistics and equipment procurement specifics
• Strong administration skills in Google Workspace
• Experience with Microsoft Active Directory
• Good knowledge of office networks (LAN, Wi-Fi, VLAN, VPN)
• Experience administering Windows Server and Linux Server
• Hands-on experience with Git, Docker, and SSO
• Experience in procurement budget management: planning, budget justification, and spending control
• Fluency in Russian and English

Nice to Have

• Experience supporting 1C servers, Datev, or other local accounting systems
• Experience setting up new offices or relocating existing ones from scratch
• Experience in international procurement of hardware and licenses, considering the requirements of different jurisdictions
• Experience implementing and managing MDM for macOS and Windows

We Offer

• Work in the international company
• Hybrid working format (office/home office)
• Corporate education - courses and trainings
• Voluntary health insurance after probation period
• We promote a healthy lifestyle and encourage employees by a special fitness reimbursement policy
• Effective onboarding program for a better start
• Corporate events and team buildings

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