IT Operations Specialist

About the Position

We are seeking an experienced IT Operations Specialist to help support our global team with IT-related tasks and ensure the security of our organization.

About the Company

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Among our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Responsibilities

• Be the “Go-to-Person” for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Set up and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems, including BYOD
• Maintain the firm's inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

Requirements

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
• Experience with automation workflows, SSO configurations, and scalable onboarding processes
• Good scripting skills with a drive for automation
• Proven experience managing enterprise SaaS platforms
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
• Ability to cover Mountain time or Pacific time zones
• Available for on-call rotations and after-hour responses as needed
• Proactive self-starter and self-motivator with a focus on continuous improvement

Nice to Have

• Bachelor’s degree in Information Technology or a related field
• IT or Security-related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints

We Offer

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Apply for this job

Apply here